SimpleTexting makes it easy for businesses of all sizes to reach their customers via SMS. Their clients include Fortune 500 companies, small businesses, nonprofits, healthcare providers, churches, and other organizations.
SimpleTexting’s user-friendly platform makes it possible to text large groups at once or have 1-on-1 conversations. All of their plans come with full access to a suite of business texting features including 2-way messaging, scheduled campaigns, MMS, autoresponders, API access, and more. Their support team is available 7 days per week via email, chat, and phone. SimpleTexting can be found on the web, App Store, and Google Play.
307 Verified Customer Reviews
307 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.8
Overall Star
Rating
5-star reviews
About this Company
SimpleTexting makes it easy for businesses of all sizes to reach their customers via SMS. Their clients include Fortune 500 companies, small businesses, nonprofits, healthcare providers, churches, and other organizations.
SimpleTexting’s user-friendly platform makes it possible to text large groups at once or have 1-on-1 conversations. All of their plans come with full access to a suite of business texting features including 2-way messaging, scheduled campaigns, MMS, autoresponders, API access, and more. Their support team is available 7 days per week via email, chat, and phone. SimpleTexting can be found on the web, App Store, and Google Play.
09/16/2023 , NC
SimpleTexting is Simple to use and Super Easy to setup, it's awesome to use it via the Web or App
2 weeks ago
Simple Texting is an integral part of my business and drives a lot of revenue for us. One of the biggest reasons we have been using the service as long as we have is the fantastic customer support they offer. I have never had an issue that wasn't resolved within 24 hours at the max and usually within 15 minutes or less!
3 weeks ago , NC
Aria and team have been fantastic with assisting me with any issues or concerns. Simple Text customer service is second to none. I originally started with 3 active numbers and have now added a total of 30 due to the great service you provide. I look forward to growing and doing more business with Simple text.
Thanks so much!
10/18/2023
My issue was resolved timely quicker that anticipated.
10/13/2023 , IL
To big of an issue I need to speak to leadership
10/11/2023 , PA
10/10 reccomend
10/10/2023 , SC
Fred was extremely helpful with a few concerns/questions that I had. The process was seamless and I am excited to utilize this platform!
10/10/2023
I have been using Simple Texting for about a year and haven't yet experienced any problem.
Very easy to use.
10/05/2023 , OR
Simpletexting is wonderful to work with. Their customer service is very responsive and always provides solution-based answers. The simpletexting application works wonderfully and our team is very happy with it.
10/05/2023 , AZ
Ive reached out to customer service regarding a problem and never got a response or solution. Iam being charged for a campaign that didnt work or was ever executed.
Company Response
Hello,
This is Chris with SimpleTexting. We truly value your feedback and want to ensure your concerns are addressed. First, I'd like to apologize for the negative experience you had while using our platform, and with our customer support team. That is absolutely not the standard we strive for!
We would love the opportunity to make this right! We are further investigating the issue regarding your recent campaign, and will be reaching out to assist as soon as possible. This has been escalated, and our team is committed to finding a resolution. We hope we can make this up to you!
09/29/2023 , IL
SimpleTexting actually reached out to me because the credit card on file for my account was expired. I appreciate the attention to detail and the communication so I could ensure that my account did not experience any disruptions.
09/28/2023
Always helpful. Thanks!
09/26/2023 , KY
The Simple Texting customer service rep. was helpful and knowledgeable, so my question was answered quickly and my issue resolved.
09/25/2023
Quickly solved an issue we were having
09/24/2023 , OH
Overall, this has been one of the best customer service and product experiences I've had in developing our marketing strategy. Everyone at SimpleTexting has been helpful in providing critical feedback and suggestions on how to make their product more effective. Thoroughly have enjoyed my experience with SimpleTexting!
09/21/2023 , NJ
This tool has been one of the best investments our church has made. We went from struggling with sending communications via multiple smart phones to one tool that sends our messages quickly and uniformly. It was easy to learn and the customer service has been great. I've only had to reach out for help a couple of times in the two years we have had SimpleTexting and the response and solution time was great.
09/20/2023 , IL
So, the app is good but has things to improve. If you upload a list of contacts, select a few contacts and CS services. It's not helpful at all.
09/18/2023 , TX
Although the customer service is top notch as is the response turn around time. The underlying service itself - ie. the ability of their system to send SMS messages predictably, punctually, and reliably remains in question.
09/15/2023 , UT
I really enjoy using this site! My only gripe is the monitoring of texts. We usually run our events on Fridays and Saturdays and our texts won't deliver until the morning.
Otherwise, great UI, great customer service, great analytics.
Cheers.
09/13/2023 , FL
Have had a great experience with over all use & customer service. Highly recommend!!
09/08/2023 , IL
We had an issue with the simple texting messaging inbox not working due to asking us to update our credit card. When it was updated, I had trouble getting the system to work. ie I couldn't open the new box to enter in a phone number. Your representive was helpful and was able to tell me what was going on. I was able to get it back up and running again. Thank you!
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