1800flowers.com Reviews

4.5 Overall Satisfaction Rating

Based on 884,593 Ratings

5
578K+ (65.4%)
4
207K+ (23.4%)
3
71K+ (8.1%)
2
12K+ (1.4%)
1
14K+ (1.6%)
578K+

Customer Service

3.6 Average

5
(2,622)
4
(808)
3
(681)
2
(481)
1
(1,078)

About Us

1-800-FLOWERS.COM is a family-run business with Jim McCann, Founder and CEO and Chris McCann, President. To learn more about the Company's key officers, please visit the Investor Relations section of our web site. You can also find more information about the Company by visiting the Press Room online.

1-800-FLOWERS.COM is headquartered in Carle Place (Long Island), New York. You can reach our corporate headquarters by mail or phone:
One Old Country Road, Suite 500, Carle Place, NY 11514 (516) 237-6000

Franchise Retail Locations are in major markets, including New York, Los Angeles, Chicago, San Francisco, San Diego, San Antonio, Phoenix, and Arlington. Find a 1-800-FLOWERS.COM Florist by using our online Store Locator.

The company maintains a Service Center in Carle Place, New York. It also maintains a "virtual" call center providing customer service through a network of home agents.

Shopper Approved actively collects reviews from actual verified customers, which helps more accurately reflect customer’s overall satisfaction with this company.

1800flowers.com

B

Barbara
Today , NJ

1.0
Overall Satisfaction Rating

"I ordered a large flower arrangement for the funeral of a dear friend's mother. When I arrived at the funeral home, I found my flower arrangement to be small, wilted flowers and I was very embarassed as the arrangement certainly did not look like the cost I paid. I wanted to send a large, generous flower arrangement ,but what was delivered was not anything like what I ordered. It did not look anything like the picture of the arrangement I ordered! I was SO disappointed!"

Product Choice

I wanted a beautiful, large flower arrangement to be displayed at the funeral home.

Merchant Choice

I have used them for years, but I will not use their services again.

L

Lisa
Today , TX

4.0
Overall Satisfaction Rating

"I liked this item so much I ordered it a second time for another friend and she really liked it, too. "

Product Choice

The color scheme. To me it went very well with the season.

Merchant Choice

Discount, price is very important to me as these days it seems like everything is overpriced.

L

Lisa
Today , TX

4.0
Overall Satisfaction Rating

"I ordered this item as a Christmas gift and the recipient really liked it."

Product Choice

I liked the color scheme. To me it went very well with the season.

Merchant Choice

Discount; price is very important to me as everything these days seems to be overpriced.

G

gmacass@verizon.net
Today , CA

1.0
Overall Satisfaction Rating

"Flowers ordered on-line through site (dignitymemorial.com) on 12/13/18 for delivery to Mortuary for a viewing on the afternoon of 12/18/18. Said flowers never arrived. Subsequent call to Customer Service. She was very apologetic, but the matter is still, my order never made the viewing. I am now advised those flowers will subsequently be delivered before the Services at the church the following day (I hope, but not holding my breath). I was very saddened, embarrassed and disappointed said flowers were not delivered on the day, time and place I requested and paid for. I am not a happy camper! I have nothing good to say and will not be using this service again. Thank you very much. "

Product Choice

Easily accessible through the Obituary notice (Dignitymemorial.com)

Merchant Choice

See above.

S

Sam
Today , CA

5.0
Overall Satisfaction Rating

"I had a $15 off coupon, the website had various of options, and it was convenient. "

Product Choice

funeral

Merchant Choice

I had a $15 off coupon, the website had various of options, and it was convenient.

P

Philip W.
Today , SC

5.0
Overall Satisfaction Rating

"not difficult"

Product Choice

liked the looks

Merchant Choice

used before

K

ken
Today , TX

5.0
Overall Satisfaction Rating

"experience with 1800 flowers"

Product Choice

I didn't want to send flowers

Merchant Choice

I've used them before

U

Urica S.
Today , PA

5.0
Overall Satisfaction Rating

"Excellent"

Product Choice

It’s beautiful and the Lilly’s

Merchant Choice

Email

A

Anonymous Customer
Today , NJ

5.0
Overall Satisfaction Rating

"Easily done. Thanks."
C

Camilo R.
Today , CA

5.0
Overall Satisfaction Rating

"Very easy to use"

Product Choice

Liked the red roses

Merchant Choice

Good service

A

Anonymous Customer
Today , PA

5.0
Overall Satisfaction Rating

"easy and convenient!"

Product Choice

pretty jar and flowers

Merchant Choice

ease and convenience

W

WANNIPA P.
Today , CA

5.0
Overall Satisfaction Rating

"very good"

Product Choice

look yummy

Merchant Choice

best service

J

Jeanette R.
Today , NY

5.0
Overall Satisfaction Rating

"Browsing gifts, delivery selection and billing process was simple and easy."

Product Choice

Looks good and less expensive

Merchant Choice

Convenience

S

Sammy Y.
Today

5.0
Overall Satisfaction Rating

"Quick and easy with a full range of selections. Great!"

Product Choice

Birthday

Merchant Choice

Past experiences.

M

Mary J.
Today , HI

5.0
Overall Satisfaction Rating

"I miss having 1-800-flowers in Hawaii! I love the night before Christmas!"

Product Choice

new

Merchant Choice

always do

S

Sally
Today , TX

5.0
Overall Satisfaction Rating

"Good selection"

Product Choice

sweet design

Merchant Choice

used successfuly before

R

robert G.
Today , NY

5.0
Overall Satisfaction Rating

"its fast, its perfect n i love this site always."

Product Choice

it matched my loved one style

Merchant Choice

because they are the best

M

Martin K.
Today , CT

5.0
Overall Satisfaction Rating

"Very rewarding."

Product Choice

It was very appropriate for the situation.

Merchant Choice

I've had good luck with it in the past.

S

Sharon K.
Today , MN

5.0
Overall Satisfaction Rating

"Awesome"

Product Choice

Beautiful

Merchant Choice

Always you!

D

Deb
Today , NY

5.0
Overall Satisfaction Rating

"Easy to do"

Product Choice

Festive

Merchant Choice

Groupon

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