Customer Review

Here's what Lavell S had to say about

Lavell S | TX, United States | Submitted 30 Nov 2015

Communication. of information. from the sales rep and customer. on the Dates of payment option - was a little off.
Note: on my request of my invoice I ask to rec. a 1 Hr. heads up call from the installers.

If the Rep makes a sale you would think he or she would make some type of commutation call on behalf of the seller to talk with there dispatcher to set up the 1 of 2 step installment.
Note: I was give a number to follow up with but I was also told that " you will be rec. a call to confirm install time and date.
Four day went by so I called the office to get a update and no one new anything. I was told "your rep is not in right now can I look into the issue and call you back" (this call was made around 10:30 A.M.)
I never rec. a call back from the office so I called back around 4:30ish to get another update and was ask if I called the installer Co."

GC 1 that's sub. out to install the footing should know - I rec. a call from the GCs " sir where 10 min from your location - " I wont be there for another 40-50 min" - he said that's fine.
1. the finish height of the dirt. vs. the height of the driveway slab. - our footing bracket/ bolts was installed lower then the driveway buy 3"
2. the footing distance vs. the back board/ rim does not hang over the driveway - so when the ball falls threw the hoop it land most of the time in the grass area vs. the driveway - off by 2/3'

GC 2 the installer of the hoop - I rec. a full days notice and the GCs where 1 Hr. late and the front office could not tell me any info. on the installer whereabouts so I had to wait.
1. walk right over there trash - I had to pick up behind them.
2. mixing mortar in a wheelbarrow will leave a mess so you would think the GC would not mix up grey mortar on Black Asphalt driveway. - Note: I was given instruction buy a A1 Asphalt on cleaning up the mortar from my driveway.

Note: GC 1 & 2 team where very friendly and both task took under 2hr. to complete.

Never did rec. a follow up call from our sale rep. or the there office to see how every thing went.

Product Satisfaction 3 3.0
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A Tree Frogs swing set represents an investment in your child's future. Year after year, you can trust Tree Frogs high-quality outdoor swing sets and playsets to build strength, build confidence, develop the imagination and bring outdoor fun for the entire family.

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