Customer Review

Here's what Bill had to say about

Bill | Vic, Australia | Submitted 9 Aug 2018

Usually your online people are very good but today I had one that was not so good. Way too glib and dismissive in their responses and not really answering my questions effectively. I escalated to a supervisor and the result was much better.

Recommend this Company 5 5.0
Would Buy Again 5 5.0
Price 4 4.0
Product Satisfaction 4 4.0
Customer Service 1 1.0
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5 Stars

4.9 Overall Rating

Based on 3,339

Recommend this Company

5 Stars Average

Would Buy Again

5 Stars Average


5 Stars Average

Product Satisfaction

5 Stars Average

Customer Service

5 Stars Average
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5 Stars

lexie790 - GA - United States 15 Oct 2018

My hosting had expired and when I renewed it, I had also downgraded my services. I was no longer able to access my Wordpress posts and files for one of my domain names (I went from the growbig plan to a single site hosting plan). It was confusing, and yes, it did take 4 or 5 different chat agents in the course of a few hours, but at least my problem was finally resolved. Part of the reason it took so many people is that I have a day job, so there were moments when I had to abandon a chat. Anyway, I do think the customer service is great, even if it's a little hard to actually find the CHAT button to contact them.

5 Stars

Brandon S - KS - United States 13 Oct 2018

So far so good. I've only been using SiteGround for a short period but it's been pretty easy. I'm very much a beginner with running a website and they've made it extremely easy and have been super helpful and very quick when I need to talk to an actual person about any issues I'm having.

5 Stars

Nick - Vic - Australia 10 Oct 2018

Nikol was the greatest of help!

5 Stars

Anonymous Customer - Abuja - Nigeria 5 Oct 2018

very great.
the support guy Vasalin G. is the best

5 Stars

Waseem a - IN - United States 12 Aug 2018

best service

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