PA - United States
2 Jun 2016
We spent 3 months attempting to migrate our store from Bigcommerce to Magento. We tried all the cheaper hosting providers to learn all about Magento 2 before making the big move. At the same time, we sampled the biggest and most famous hosting provider of Magento stores. Both provided the same level of customer service even though one cost $20 and the other cost $190. The speed was better but they really did not want to help with simple questions. Call your developer was their standard response...
We clicked all over the Internet for months trying to find that perfect hosting provider. We even looked in Western Europe. Then we discovered Lexiconn and knew right away we had found the perfect hosting company as we eagerly read their web site. They were quick to respond to our inquiry so we signed up to see if what they said was true.
Magento 2 was super new when we signed with Lexiconn in Jan 16 so there were bugs galore. Migrating from Bigcommerce to Magento was crazy complicated but they helped us every step of the way. At the time, we did not have a developer to help with the migration but was able to complete ourselves with Lexiconn's assistance.
Don't get us wrong...they will not provide development services but they will always nudge you in the right direction. You have to perform the work and spend numerous sleepless nights learning and testing. Stuck? No problem. Contact Lexiconn with a quick question. Magento 2 is now stable so you will not need to deal with as many problems as our company. If your see problems, I'm sure Lexiconn has a client who has already been through what you are going through.
We constantly had questions for the first month and then as time went on our questions became less and less. They ALWAYS respond quickly and all tech support personnel we have dealt with are super nice and quite knowledgeable.
What about speed? They are just as fast as the famous Magento hosting provider that we mentioned earlier. Not to mention, they plug security holes and are on top of PCI compliance. We appreciate that they are active in the Magento community reporting bugs and writing Magento help articles.
The people at Lexiconn obviously love what they do for a living.
Cash Apoyo E
29 Oct 2014
This was a heaven sent solution for the hosting issues our company experienced through the last couple of years. They are always there to solve anything that comes up and they do it fast and happily. I wish every company had this kind of support team. I absolutely recommend Lexiconn, especially if you use Magento.
TX - United States
28 Aug 2014
We switched to Lexiconn as our host several years ago. This was one of the best things I've done for my internet business. Their support is outstanding, timely, and professional.
CA - United States
9 Apr 2014
We moved our web site from a local provider to Lexiconn. This was complicated for us and the technicians at Lexiconn went out of their way to help us make the move. When we had questions or problems, they responded very quickly. Often they fixed our problems for us. We would definitely recommend Lexiconn to anyone looking for an excellent web hosting service.
FL - United States
3 Oct 2013
So far, so awesome! It's so refreshing to know that there are still a few companies left that get it. It's not always about maximizing profit at the cost of a quality product and customer service. Lexiconn has exceeded my expectations on both.
US Based customer service that actually knows everything there is to know about the product they sell! What a rare thing these days. I can say with 100% confidence that when I have a question/request for support, I will get results that same day (if not within the hour). Crazy!
I've owned my retail website for 14 years and have almost lost my mind dealing with the "cheaper" hosting companies. Yes, it's very tempting to use those other companies, but if your reputation and your own peace of mind is worth anything, spend the extra money and spend time on building your business instead of fighting with your website hosting company.
TX - United States
16 Sep 2013
Once again, the Lexiconn team has pulled me out of a hole.
This is what I wrote tonight after Manny fixed my huge error:
You and everyone at Lexiconn are consistently exceptional at providing great customer service.
My error led to the deletion of over one month's worth of work of 3 people.
You have saved the day.
Thank you very much,
GA - United States
12 Jun 2013
The Customer Support we receive on a regular basis is exceptional. The team is always helpful, informative and willing to dig to find answers to the questions we throw at them. I truly enjoy working with this team, they set the bar at what Customer Support really means for not just online companies but all companies.
Thanks Guys for doing what you do.
11 Sep 2011
The Best of The Best
Lexiconn surpasses expecations even when those expecations are very high. We've gained a business partner and true support 24/7. Having experienced another hosting company with inferior service, we looked at a site within our industry that was never down and never seemed to have a glitch. We asked who hosted that site and were told about Lexiconn in
such glowing terms that our decision was made. It's been a few years now and we wouldn't dream of leaving Lexiconn. Thank you, gentlemen, for your wonderful service, patience and support.