Customer Review

Here's what David S had to say about

David S | ME, United States | Submitted 6 Feb 2018
Verified Customer

Not good. I'm done with them. Too many other choices where they stand behind their tools

Customer Service 1 1.0
Reason this customer chose these products
Right up was good even though it was inaccurate

Response from

Dear Mr. Smith, 

We apologize for any problems you may be having with an Infinity Tools branded cutting tool. We believe we make the highest quality wood cutting tools available anywhere and back that up with a 100% lifetime quality guarantee. If you don't like how a product is performing we can try to troubleshoot that over the phone or via email. If no satisfactory solution can be found you can take advantage of our iron-clad guarantee and return that item to us for a complete evaluation. We'll test that tool in our facility and if that product is determined to be defective we will happily refund your purchase price as well as return shipping charges (up to $8.90).  If you're within the first 30 day return policy window and send back a product that is not defective but decide that you'd rather just have a product refund, we'll happily do that as well. Or, if you'd like a replacement we'll gladly ship that new tool to you at no cost at all. If we make a mistake on your order we'll pay for the return shipping up front, no worries.   

We pride ourselves in providing excellent customer service and make sure all of our customers are satisfied. To read more about how we Guarantee Your Satisfaction please read here:

Thank you,
Customer Service Team
Infinity Cutting Tools
M-F 8:30-5pm EST

David S has reviewed 1 product from
10" Table Saw Ripping Blade - Full Kerf
View This Product

Buyer beware

Was nothing like dis ruined in catalog. Poor cut quality way more effort required to make a rip cut. When I called customer service they suggested I tune up my table saw. As I took a Irwin Marple blade off that was cutting just fine i knew my saw was fine. I was told I could return it but I would have to pay to ship it back . Oh well live and learn. It was a $50 lesson I'll never forget.

Click Here to Visit Reviews

5 Stars

4.7 Overall Rating

Based on 12,844

Customer Service

4 Stars Average
Other Customer Reviews for

5 Stars

Roger H - Virginia - United States 17 Oct 2018

Good place to shop for wood workers-have been doing business with this company for many years.

5 Stars

Kathleen F D 15 Oct 2018

The ordering process and your search engine to find what I was looking for was fantastic.

5 Stars

Michael D - Georgia - United States 12 Oct 2018

Answered questions quickly!

5 Stars

Justin I 12 Oct 2018

Great selection

5 Stars

David E 10 Oct 2018

Easy navigation, what I wanted was just a click away and checkout was smooth.

© 2018 All rights reserved.
To learn more about Shopper Approved, Click Here
This Shopper Approved Customer Rating and Review Certificate was generated using independent survey information gathered by Shopper Approved, LLC © 2018