infinitytools.com Customer Review

Here's what David S had to say about infinitytools.com

David S | ME, United States | Submitted 6 Feb 2018
Verified Customer

Not good. I'm done with them. Too many other choices where they stand behind their tools

Customer Service 1 1.0
Reason this customer chose these products
Right up was good even though it was inaccurate

Response from infinitytools.com:

Dear Mr. Smith, 

We apologize for any problems you may be having with an Infinity Tools branded cutting tool. We believe we make the highest quality wood cutting tools available anywhere and back that up with a 100% lifetime quality guarantee. If you don't like how a product is performing we can try to troubleshoot that over the phone or via email. If no satisfactory solution can be found you can take advantage of our iron-clad guarantee and return that item to us for a complete evaluation. We'll test that tool in our facility and if that product is determined to be defective we will happily refund your purchase price as well as return shipping charges (up to $8.90).  If you're within the first 30 day return policy window and send back a product that is not defective but decide that you'd rather just have a product refund, we'll happily do that as well. Or, if you'd like a replacement we'll gladly ship that new tool to you at no cost at all. If we make a mistake on your order we'll pay for the return shipping up front, no worries.   

We pride ourselves in providing excellent customer service and make sure all of our customers are satisfied. To read more about how we Guarantee Your Satisfaction please read here: https://www.infinitytools.com/guarantee/

Thank you,
Customer Service Team
Infinity Cutting Tools
813-881-9090
M-F 8:30-5pm EST
 

David S has reviewed 1 product from infinitytools.com
10" Table Saw Ripping Blade - Full Kerf
View This Product

Buyer beware

Was nothing like dis ruined in catalog. Poor cut quality way more effort required to make a rip cut. When I called customer service they suggested I tune up my table saw. As I took a Irwin Marple blade off that was cutting just fine i knew my saw was fine. I was told I could return it but I would have to pay to ship it back . Oh well live and learn. It was a $50 lesson I'll never forget.


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About infinitytools.com
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Rick T - New Hampshire - United States 22 May 2018

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Eric T - New Jersey - United States 17 May 2018

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