Customer Review

Here's what Ted K had to say about

Ted K | Submitted 4 Dec 2017
Verified Customer

Very slow delivery policy and difficult to get answers to questions.

Response from

Good morning Ted,

Thank you for your review. The holidays are our busiest time of year, so we offer a variety of shipping options to get you your package as quickly as you need it. Our warehouse is out there packing and shipping all day, every weekday to get your order to you in the time frame you select when checking out.

Shipping Options:

Economy Shipping - 5 to 10 business day delivery service.

This service is often either free for most orders over $100, or may have a small flat rate shipping charge. It's our most popular shipping option, so it's a BIG stack of orders. If you choose this no-rush shipping option, it may take us a few days to get down to your order in the stack for packaging, but you will have your items the time frame we promised.

Expedited Shipping - 3 to 5 business day delivery service.

This shipping method usually only costs a few dollars more than the Economy Shipping service. Customers who need their orders to get out the door sooner should select this service, as it is generally a much smaller stack of orders that have priority to be package up and leave before the Economy Shipping service.

Guaranteed Services:

FedEx 2 Day Delivery: Delivers in 2 business days. (2:00 PM EST cutoff time)

Orders for in-stock items with this shipping service received prior to 2:00 PM Eastern will ship out that day. Orders for in-stock items received after 2:00 PM EST will leave the next business day. This is often a very economical way to get your tools to your door in a hurry without breaking the bank.

FedEx Standard Overnight: Delivers in 1 business day (2:00 PM EST cuttoff time)

Customers who need their tools right away can select this service and receive a great rate on overnight shipping via Federal Express right to their door.

I hope that we can earn your 5-STAR review with the products that you've ordered and the customer service we provide. Please let us know if you ever have any questions about your order or our products by email at


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