Customer Review

Here's what David C had to say about

David C | Submitted 7 Feb 2017
Verified Customer

I received an email asking to return to my cart and I could enter the promo code "ship free" and there would be free shipping. This email came after I spoke with the owner, David, yesterday about an IT problem with the site. Obviously, the IT problem remains. I did not get free shipping. I reduced the order and accepted the shipping charges. Your company slogan is inappropriate. Your service needs a lot of improvement.

Response from

Hello David,

Thanks for reaching out to us.  Unfortunately, the Irwin Heavy Duty clamps that you ordered do not qualify for free freight. Our shipping policy does specify this as does the promotional email that you reference in your review. Apologies that this was not made clear enough.

Thank you,
Infinity Tools
Customer Service 

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