infinitytools.com Customer Review

Here's what Disappointed had to say about infinitytools.com

Disappointed | WA, United States | Submitted 23 Apr 2016
Verified Customer

The shipping department let you and me down. Books damaged, wooden handles damaged, sharp heavy wood rasps and $600 worth of other items purchased ALL placed into the box LOOSE! Half the items in the $600 order were damaged. No butcher paper or packing material wrapped individually around any of the items. Everything just rattling around loose in the box gouging and cutting everything up. Called the Customer Support department right away and spoke with a representative who offered me no avenues of resolution. The shipping staff was way-less-than stellar, the customer support staff was less-than stellar, I'm left with half a $600 order of a couple dozen items less-than new condition. I buy a lot of books and a lot of tools each year and have never seen a company that sends a sheet of paper boasting how good their quality assurance and replacement procedures are. The real question is: why would you need a informative sheet boasting why you have such good replacement and return policies? Is your company in frequent need of that? Best evaluation I am left with is that infinitytools is less-than stellar in all facets and I'm left with damaged goods and a bad taste in my mouth dealing with the customer service department. You don't live up to any of your boasts. If all your departments leave nothing to promote a customer to be a return customer, and you have so much overhead dealing with returns the how can you plan on much revenue or business in the future? Long story short, "wow!".

Customer Service 1 1.0
Disappointed has reviewed 3 products from infinitytools.com
Milescraft Featherboard
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Narex 7-Pc. Professional Screwdriver Set w/ Box
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Micro Jig GRR-Ripper Gravity Heel Kit
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infinitytools.com Reviews

5 Stars

4.7 Overall Rating

Based on 11,606

Customer Service

4 Stars Average
About infinitytools.com
Other Customer Reviews for infinitytools.com

5 Stars

Geoffrey D - Western Australia - Australia 25 May 2018

Good plans and easy order process

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Henry M - Ohio - United States 25 May 2018

Fast and easy!

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Kati B - California - United States 22 May 2018

good

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lawrence k - Wisconsin - United States 22 May 2018

good site. easy to navigate

5 Stars

Jose R - Washington - United States 20 May 2018

First timer, looking good.

5 Stars

James M - Michigan - United States 18 May 2018

Web site is easy to use.

5 Stars

Arlen R 18 May 2018

good

5 Stars

Scott R 17 May 2018

Always a pleasant experience

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John D - Pennsylvania - United States 15 May 2018

Good

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