Customer Review

Here's what Jamison H had to say about

Jamison H | NC, United States | Submitted 18 Mar 2016
Verified Customer

Infinity seems to have quality tools but poor customer service and communications. Other retailers sell comparable items for less money and better, prompter service.

Customer Service 2 2.0
Jamison H has reviewed 1 product from
Infinity Tools 3-Pc. Bird's Mouth Router Bit Set
View This Product

Good Bits, Poor Service

The Birdsmouth Router Bit set is a good set of bits. Infinity Cutting Tools on the other hand, I am not impressed. I give them a C+. Barely above passing. Customer Service is lacking and the company has poor communications with the customer as compared with other retailers. The set listed as in stock on the web. They were not in stock. Nobody let me know. I dug around and contacted them and got the ball rolling. Later, I got a snotty email from the rep telling me what a good job he did. There is also no setup info provided or available for these bits from Infinity. I'll admit I'm grading on a curve. It's true. There are other retailers who get all stars and A's from me. Not these guys. Other retailers let you know if something you ordered is out of stock before you order. Other retailers give you set up information for technical products. Other retailers sell the same quality items for less money and free shipping. In the future, I'll give my business to somebody else before these guys.

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