infinitytools.com Customer Review

Here's what Kyle E had to say about infinitytools.com

Kyle E | FL, United States | Submitted 15 Mar 2016
Verified Customer

Overall the experience with Infinity Cutting Tools was terrible. The customer service was extremely dissatisfactory and I will not recommend them to any other potential customers. I was not fully refunded for my orders and the inconvenience of driving 45 minutes for a class and showing up and learning it was cancelled is unacceptable. After that there was no follow up phone call that was told to me I would receive.

Customer Service 1 1.0
Kyle E has reviewed 3 products from infinitytools.com
Intro To Routing & Router Bits
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Will Never Do Business With Again

After showing up for a Hand Plane Basics class that was cancelled without the courtesy of an email or phone call, this class was cancelled as well via email. I paid a total of $184 for three classes and was only refunded $180. Even with terrible customer service I suppose they needed to keep the $4 for convenience fees to further disappoint other customers.


Milling & Dimensioning Lumber
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Will Never Do Business With Again

After showing up for a Hand Plane Basics class that was cancelled without the courtesy of an email or phone call, this class was cancelled as well via email. I paid a total of $184 for three classes and was only refunded $180. Even with terrible customer service I suppose they needed to keep the $4 for convenience fees to further disappoint other customers.


Hand Plane Basics
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Absolutely Terrible Customer Service!

I showed up for this class after driving 45 minutes to get there and I was informed that the instructor was not even in town. I did not receive a phone call saying the class was cancelled. I was told I would be given a phone call by the instructor the following Monday regarding rescheduling the class, however, I received no phone call ever from the instructor or Infinity Cutting Tools.


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infinitytools.com Reviews

5 Stars

4.7 Overall Rating

Based on 12,046

Customer Service

4 Stars Average
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