infinitytools.com Customer Review

Here's what Bruce W had to say about infinitytools.com

Bruce W | MI, United States | Submitted 13 Dec 2015
Verified Customer

insert that came with plate does not fit.
sent e-mail to customer service, but no response or replacment.

Customer Service 1 1.0
infinitytools.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

Response from infinitytools.com:

Good afternoon Mr. Wilhelm,

You mentioned that one of the inserts that came with your Saw Stop ZCI Throat Plate does not fit. It may be that particular insert was just outside of spec. We'll be happy to send you a replacement for the defective insert right away.

Just so we can confer with our manufacturer, would you be able to send us a picture of the bad insert so we can see where it stops being able to fit in?

We don't usually see this kind of issue with the inserts not fitting in the plate, so we think it's just a one-off issue. If you get the new inserts and they fit okay, please consider updating your review so other woodworkers will be able to buy with confidence.

Thanks very much,


Customer Service Team
Infinity Cutting Tools
customerservice@infinitytools.com
813-881-9090

Bruce W has reviewed 2 products from infinitytools.com
SawStop Zero Clearance Throat Plate With Two Inserts
View This Product

insert does not fit plate.


SawStop Zero Clearance Throat Plate With Two Inserts
View This Product

This took months to arrive


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