hostek.com Customer Review

Here's what Marius had to say about hostek.com

Marius | TX, United States | Submitted 6 Apr 2018

Hostek has always been able to help me with technical requests quickly and competently. I creat apps that sometimes require special requests and thankfully I feel like have a partner not an adversary in my hosting company. They provide the tools and expertise I need to creat applications for my clients without having to manage my own servers. I've been with them for over 5 years (I'm memory serves me right) and will never look to another hosting company. Great people - and that matters!!

Customer Service 5 5.0
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hostek.com Reviews

5 Stars

4.9 Overall Rating

Based on 79

Customer Service

5 Stars Average
About hostek.com

Welcome to Hostek.com.   Hostek.com began offering hosting services back in 1998.  We strive daily to provide the absolute best customer support you will experience from a hosting provider.  We don't just say that, we back it up!

Beginning on day one Hostek.com has focused on taking care of the customer.  Combining Hostek.com's great customer service with the best web hosting services, Hostek.com should be your choice for all your hosting needs from Shared, Reseller and high available VPS hosting.

Other Customer Reviews for hostek.com

5 Stars

daltec - VA - United States 15 Oct 2018

Hostek has always been very helpful and responsive, but recently I wanted to move our websites from ColdFusion 2016 to 2018. The install went without a hitch, as expected, and Hostek was great in explaining what they did. They even set up a feature where I could select which version of CF a given site would use, at the click of a button and with no manual configuration of the website connector needed on my end.

Also, there were some issues with some of our sites not loading under CF 2018. As it turned out, the problems were caused by the open-source content management system we were using, and were not related to CF or Hostek. Hostek still took the time to quickly identify the problem, inform me about it, and even pointed me to discussions on the CMS manufacturer's website. That is truly above and beyond, and I had my site back online within a few minutes.

Oh I forgot to mention -- except for the CMS issue, all of this great support took place *over the weekend.*

As the sole IT person on staff at our small non-profit, the great product and support we always get from Hostek is very important. I really appreciate it, and I also appreciate that Hostek is always there to support the ColdFusion community! Keep up the great work, Hostek!

5 Stars

Sivand L - VA - United States 4 Jan 2017

I requested account cancellation after my many hours of unsuccessful attempts to get my application working on my new server. Chris Gentry, from sales, contacted me via email asking if he could help resolve the problem. I explained the technical issue in writing, yet not expecting much in return. To my pleasant surprise, after couple of hours he replied to let me know that a member of the technical team has been able to resolve the problem.

I am thankful to the team member for helping me out getting the application working, but more importantly I am impressed by the proactive approach to customer care that Chris exhibited today. Thank you!

5 Stars

Gilles T - AB - Canada 27 May 2016

Quick response and solution by Sean.

5 Stars

brian - NJ - United States 5 Mar 2015

Overall the support is very fast , most of the time they have no problem handling any server administration tasks for you. Even if it's something little , most of the time they will go out of their way to just handle the task for you so you can continue to work.

I would say 90% of the time, I get a response same day. And they are always friendly.

Chris C, has helped me quite frequently and has done an excellent job.

I would recommend hostek to anyone just based on their support alone.

5 Stars

Chetan T - NJ - United States 10 Dec 2014

I have used them for more than 15 years now and even though there are lot of options like AWS (Amazon), the level of support you get form hostek, makes you feel insecure to try anything else :).
Not only do they provide excellent customer support for any problem, they also help you with issues that developers that are not part of an ISP's problem.
E.g. like problems with a shopping cart or a MySQL problem which has nothing to do with them.
You rarely get to hear a no from therm for anything!!
Excellent.
That is why my own site ans sties of my customers (about 20) are hosted on hostek.

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