CA - United States
24 May 2017
I have a small e-commerce web site so I need a great vps system. I have been with 1AND1, Brinkster, Arvixe and Myhosting.com. Most of them started out with decent support, but over time they all outsourced support to India and the Philippines. The offshore techs were clueless if they couldn't find a solution in their manual and always had to escalate even the most simple problems to 'higher level' support which was a 24-48 wait, if they ever got back to you at all. The thick accents were very hard to understand.
So one Sunday I was calling around to find a good Windows vps system with SQL Sever and called Hostek. Dakota took the call and I was very impressed with how knowledgeable and articulate he was. I continue to be impressed by all of the support tech's at Hostek.
I retired as an Oracle DBA at a University and at Sonoma County and have an MS in Information Systems from the University of Southern California, so when I speak to a tech I know if he is for real, and these guys at Hostek are! My vps is fast and reliable and any question I have these guys can answer it knowledgeably.
Hostek, please continue with your current support model, please don't change a thing, and you will have me as a customer for life, I will recommend you to everyone who needs hosting and you will be acquiring new customers faster than you can imagine!
Anyone can contact me about my Hostek experience, I contacted Hostek and offered to give my testimonial because I have never had support that is so good.
Jon Gilbert - V
NY - United States
16 Jul 2016
Hostek provides amazing technical support. Everyone is both friendly and knowedgable. They also provide links to very useful resources, including videos and detailed help files.
VA - United States
7 Jul 2016
The support techs at Hostek are among the best I have worked with in my 35 years as programmer, network engineer, IS- VP and VAR. Their responses are informative, on the money and technically informative./ No Bull, evasiveness or non-pertinent questions - they know the systems and are not afraid to dig and get answers. And they are QUICK to reply with the RIGHT answers circumspectly and intelligently evaluated. I also host Cold Fusion sites and Hostek is the BEST I hosted my own servers before and they are reason I am happy now and can spend more time working with clients assured that Hostek has my back.
NJ - United States
5 Mar 2015
Overall the support is very fast , most of the time they have no problem handling any server administration tasks for you. Even if it's something little , most of the time they will go out of their way to just handle the task for you so you can continue to work.
I would say 90% of the time, I get a response same day. And they are always friendly.
Chris C, has helped me quite frequently and has done an excellent job.
I would recommend hostek to anyone just based on their support alone.
London - United Kingdom
26 Dec 2014
Amazingly fast response times to support tickets from a friendly and professional support and sales team. Help on hand for all server advice and planning. Basically it feels as though these guys actually care about both your server and your business needs, somthing I have not found from another hosting company before!