CA - United States
24 May 2017
I have a small e-commerce web site so I need a great vps system. I have been with 1AND1, Brinkster, Arvixe and Myhosting.com. Most of them started out with decent support, but over time they all outsourced support to India and the Philippines. The offshore techs were clueless if they couldn't find a solution in their manual and always had to escalate even the most simple problems to 'higher level' support which was a 24-48 wait, if they ever got back to you at all. The thick accents were very hard to understand.
So one Sunday I was calling around to find a good Windows vps system with SQL Sever and called Hostek. Dakota took the call and I was very impressed with how knowledgeable and articulate he was. I continue to be impressed by all of the support tech's at Hostek.
I retired as an Oracle DBA at a University and at Sonoma County and have an MS in Information Systems from the University of Southern California, so when I speak to a tech I know if he is for real, and these guys at Hostek are! My vps is fast and reliable and any question I have these guys can answer it knowledgeably.
Hostek, please continue with your current support model, please don't change a thing, and you will have me as a customer for life, I will recommend you to everyone who needs hosting and you will be acquiring new customers faster than you can imagine!
Anyone can contact me about my Hostek experience, I contacted Hostek and offered to give my testimonial because I have never had support that is so good.
CA - United States
18 Jan 2016
I am technology professional with over 36 years in the field. It's great to be able to contact support and not waste time going through a "script" to get to the heart of an issue. With Hostek, I get another professional on the phone or through chat who understands the issue and quickly resolves it. It save huge amount of time and money.
AL - United States
11 Mar 2015
In an effort to purge my site of unused code I inadvertently deleted a subdirectory that contained code that was under active development and testing. I had a 3 day old local backup but that would have lost close to 30 hours of development and testing. I contacted Hostek around 10:00pm and went to bed. At 6:30 the next morning my subdirectory had been restored.
I can not say enough about the Hostek Customer and Technical Support Team.
They are without a doubt the best I have ever worked with.
NJ - United States
5 Mar 2015
Overall the support is very fast , most of the time they have no problem handling any server administration tasks for you. Even if it's something little , most of the time they will go out of their way to just handle the task for you so you can continue to work.
I would say 90% of the time, I get a response same day. And they are always friendly.
Chris C, has helped me quite frequently and has done an excellent job.
I would recommend hostek to anyone just based on their support alone.
AZ - United States
30 Jan 2015
I noticed one of my websites was down, and a ticket to support resulted in a very prompt restart of the site. The problem was fixed in less time than some hosts take to send an automated acknowledgement email. Very pleased.