hostek.com Customer Review

Here's what Allen C. had to say about hostek.com

Allen C. | CA, United States | Submitted 24 May 2017

I have a small e-commerce web site so I need a great vps system. I have been with 1AND1, Brinkster, Arvixe and Myhosting.com. Most of them started out with decent support, but over time they all outsourced support to India and the Philippines. The offshore techs were clueless if they couldn't find a solution in their manual and always had to escalate even the most simple problems to 'higher level' support which was a 24-48 wait, if they ever got back to you at all. The thick accents were very hard to understand.
So one Sunday I was calling around to find a good Windows vps system with SQL Sever and called Hostek. Dakota took the call and I was very impressed with how knowledgeable and articulate he was. I continue to be impressed by all of the support tech's at Hostek.
I retired as an Oracle DBA at a University and at Sonoma County and have an MS in Information Systems from the University of Southern California, so when I speak to a tech I know if he is for real, and these guys at Hostek are! My vps is fast and reliable and any question I have these guys can answer it knowledgeably.
Hostek, please continue with your current support model, please don't change a thing, and you will have me as a customer for life, I will recommend you to everyone who needs hosting and you will be acquiring new customers faster than you can imagine!
Anyone can contact me about my Hostek experience, I contacted Hostek and offered to give my testimonial because I have never had support that is so good.

Customer Service 5 5.0
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hostek.com Reviews

5 Stars

4.9 Overall Rating

Based on 79

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About hostek.com

Welcome to Hostek.com.   Hostek.com began offering hosting services back in 1998.  We strive daily to provide the absolute best customer support you will experience from a hosting provider.  We don't just say that, we back it up!

Beginning on day one Hostek.com has focused on taking care of the customer.  Combining Hostek.com's great customer service with the best web hosting services, Hostek.com should be your choice for all your hosting needs from Shared, Reseller and high available VPS hosting.

Other Customer Reviews for hostek.com

5 Stars

Stephen B. - MD - United States 16 May 2017

We have been with Hostek for about 4 years now and could not be more pleased with the professionalism, competence, and dedication of their support engineers. Everyone from the CEO to personnel who answer the phone show the same dedication for providing excellent customer support and the few situations we had with our server were all resolved expeditiously. I love the fact that they employ top notch US based support staff because at the end of the day a hosting provider is only as good as the support they provide when you need it. We recently lost access to our server due to one of our staff accidently locking out all connectivity via the firewall. We frantically called Hostek when our Web site was no longer accessible and it took they less than 5 minutes to assign a support engineer and disable the firewall rule that was accidentally activated.

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Kat B. - FL - United States 3 Aug 2016

After our webmaster quit, I was left to take over our website with the day to day update. Unfortunately, I am far from technologically advanced and I have needed help along the way. Sean has been unbelievably helpful and patient with me as I have learned to navigate some hiccups the past few days! I believe Sean is a great asset and a great representation of what Hostek has to offer for all their customer's different tech levels! Thank you Sean and team for being super fab and nothing short of awesomesauce!

5 Stars

Anonymous C. 26 Jul 2016

Please tell your support team we greatly appreciate all of your help and your prompt response!

5 Stars

Gilles T. - AB - Canada 27 May 2016

Quick response and solution by Sean.

5 Stars

Andy K. - IL - United States 11 Feb 2015

I have been a customer of Hostek for over a decade. I'm happy with the uptime and performance, for sure. But the single biggest reason we have all of our domains with Hostek is the incredible support. In every circumstance, I have been treated with timely, expert service. I have some technical knowledge but most support situations are way over my head. Hostek's support engineers have been patient, informative, and almost always resolve the issues the first time. I can't tell you how impressed I am. Thank you!

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Jules G. - NY - United States 18 Jan 2015

Hostek's support is fast, courteous, and professional. They are a great asset to my business because they go well beyond simply hosting.

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