hostek.com Customer Review

Here's what Allen C had to say about hostek.com

Allen C | CA, United States | Submitted 24 May 2017

I have a small e-commerce web site so I need a great vps system. I have been with 1AND1, Brinkster, Arvixe and Myhosting.com. Most of them started out with decent support, but over time they all outsourced support to India and the Philippines. The offshore techs were clueless if they couldn't find a solution in their manual and always had to escalate even the most simple problems to 'higher level' support which was a 24-48 wait, if they ever got back to you at all. The thick accents were very hard to understand.
So one Sunday I was calling around to find a good Windows vps system with SQL Sever and called Hostek. Dakota took the call and I was very impressed with how knowledgeable and articulate he was. I continue to be impressed by all of the support tech's at Hostek.
I retired as an Oracle DBA at a University and at Sonoma County and have an MS in Information Systems from the University of Southern California, so when I speak to a tech I know if he is for real, and these guys at Hostek are! My vps is fast and reliable and any question I have these guys can answer it knowledgeably.
Hostek, please continue with your current support model, please don't change a thing, and you will have me as a customer for life, I will recommend you to everyone who needs hosting and you will be acquiring new customers faster than you can imagine!
Anyone can contact me about my Hostek experience, I contacted Hostek and offered to give my testimonial because I have never had support that is so good.

Customer Service 5 5.0
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hostek.com Reviews

5 Stars

4.9 Overall Rating

Based on 78

Customer Service

5 Stars Average
About hostek.com

Welcome to Hostek.com.   Hostek.com began offering hosting services back in 1998.  We strive daily to provide the absolute best customer support you will experience from a hosting provider.  We don't just say that, we back it up!

Beginning on day one Hostek.com has focused on taking care of the customer.  Combining Hostek.com's great customer service with the best web hosting services, Hostek.com should be your choice for all your hosting needs from Shared, Reseller and high available VPS hosting.

Other Customer Reviews for hostek.com

5 Stars

Sivand L - VA - United States 4 Jan 2017

I requested account cancellation after my many hours of unsuccessful attempts to get my application working on my new server. Chris Gentry, from sales, contacted me via email asking if he could help resolve the problem. I explained the technical issue in writing, yet not expecting much in return. To my pleasant surprise, after couple of hours he replied to let me know that a member of the technical team has been able to resolve the problem.

I am thankful to the team member for helping me out getting the application working, but more importantly I am impressed by the proactive approach to customer care that Chris exhibited today. Thank you!

5 Stars

George M - TX - United States 18 Nov 2016

All support issues I have had with Hostek were handled very quickly and in an extremely professional manner. Anyone can hire friendly, cheerful people to staff their help desk, but Booyah (!!) for Hostek since their support staff can actually help you FIX any problems you have.

5 Stars

Anonymous Customer 26 Jul 2016

Please tell your support team we greatly appreciate all of your help and your prompt response!

5 Stars

hostek-wr@transystems.net - VA - United States 7 Jul 2016

The support techs at Hostek are among the best I have worked with in my 35 years as programmer, network engineer, IS- VP and VAR. Their responses are informative, on the money and technically informative./ No Bull, evasiveness or non-pertinent questions - they know the systems and are not afraid to dig and get answers. And they are QUICK to reply with the RIGHT answers circumspectly and intelligently evaluated. I also host Cold Fusion sites and Hostek is the BEST I hosted my own servers before and they are reason I am happy now and can spend more time working with clients assured that Hostek has my back.

5 Stars

Ron - NH - United States 26 Mar 2016

Ever since signing on with Hostek a little over a year ago I have nothing but exceptional customer service. If you have an issue with something they prefer you submit it as a ticket on their website, but even when I call I have no problem reaching someone who's knowledgeable and helpful. I am running a server with Coldfusion and could not be happier with their support.

5 Stars

Natalie N - TX - United States 4 Feb 2015

I could not be more satisfied with Hostek's tech support team. I remain amazed by their efforts and the way they consistently go above and beyond the call of duty for web hosting tech support. They have never failed to quickly and effectively address problems with my site when they occur (even when I am the cause of them through something like updating a plugin). Not only that, the entire team has been patient with my layperson's limited understanding of technical terms and processes. I have used Hostek for almost six years. During that time, I have never had a negative experience with them. In fact, it has been the opposite. Instead of merely meeting minimum standards for support and hosting, they have consistently exceeded standards and expectations. I cannot recommend Hostek highly enough!

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