MO - United States
15 Jun 2019
This was not a typical request, I believe which makes it more important. I had already ap;plied directly to the Congolese Embassy for a visa three weeks ago with all the supporting documents. I was taking a student with me who had a much more complicated request than I had since she was going to be away in Peru directly before we were planning to go to the DRC.
Basically, my passport did not turn up. I called them repeatedly and sent emails to the DRC Embassy with no response. Even the phone had a message that the person was on the phone. I became alarmed and contacted G3. This was serrundipitous but the gentleman in Miami (Clarence) provided me with the paperwork to make a request for followup with your DC agency. I sent this paperwork allowing G3 to get access to my passport, overnight Fed Ex.
I received a phone call from Brigitte Yates within 1/2hr of receipt of the paperwork and a response regarding the status of my passport within a couple of hrs. She was efficient, supportive and succeeded in achieving the result I needed. There was no time to lose since my flight leaves on Monday and today is Saturday. She saved the day for me and significant funds since this was a medical mission with many depending upon us.
NC - United States
30 May 2019
Consistently EXCELLENT service and support provided by G3! They are extremely professional, knowledgeable and dedicated to customer service. They never fail to meet a deadline. Cohesive team, excellent communications, the best in the business!
18 Oct 2018
We had a special circumstance requiring handling some sensitive information, and the rep, Julie Carrillo handled everything perfectly. We truly appreciate his extra effort and assistance with our Visa application.
NY - United States
15 Oct 2018
G3 is always very helpful, patient, professional and reliable. Everyone I deal with at G3 is a pleasure to deal with!
NY - United States
11 Oct 2018
The whole team was so helpful and responsive, even able to hop on a call with me on Friday at 5:30pm. I felt very confident in their care, and our visa was received in no time! Will definitely be recommending this service to others at my company.
CA - United States
31 Jul 2018
Quick precise service. When there was a mistake on the check to US gov they called and put it on a credit card to avoid delay. Very happy except a bit pricey.
MN - United States
26 Jun 2018
I used g3 because we had used them before for passports and visas. The process went smooth. Didn't know if I would get the old passport back, but it was sent back by USA Dept of State.
6 Nov 2017
Very smooth process
GA - United States
23 Oct 2017
Highly recommend this service to anyone. I request 15-17 day turn around and got my passport in 7 days. Outstanding customer service.
VA - United States
19 May 2017
I was immediately impressed with the ease in preparing the documents and the assistance given. Then I was blown away by the knowledge of the agent and the pleasant personality when walked through the process. I would recommend that you offer these qualities to other companies.