dotblock.com Customer Review

Here's what Mark W had to say about dotblock.com

Mark W | Submitted 5 Apr 2017

I cant go one enough...
I have been with these guys for years and I pick up the phone and say I have this issue or that issue, even though as webmaster I should know how to do things...(but I am not professionally trained)
Doesnt matter when I say whats up they look into issues far beyond a normal Hosting company and always solve the problem or advise me correctly for a fix...

They always answer the phone and My sites stay up and running with 0 server related issues...
Always.

I dont know of any other hosting company that cares about their customers as much as Host rocket...

Think I wrote this as a company person...wrong contact me or visit my site qcinspectors.com and you will see I work elsewhere and they do provide hosting through the Dot Block side of their company...
I have Called Don many times and asked for help he even verified an auto registration email script that was 9 yrs old...he asked to see it then installed it set it up and showed me all the ins and outs...
Well above and beyond what any other server provider would have done...I was with four different companies prior to switching over to them, they keep all SQL and pearl updated so I could run my Vbulletin board and when they didnt have the version required they got it installed it and set up my site for me...

These folks treat me like I am their brother...

Thanks, I am pleased to be asked what I think and rate you as a company, and your service is what service means...

Mark White

Recommend this Company 5 5.0
Would Buy Again 5 5.0
Price 5 5.0
Product Satisfaction 5 5.0
Customer Service 5 5.0
Click Here to Visit dotblock.com

dotblock.com Reviews

5 Stars

4.9 Overall Rating

Based on 74

Recommend this Company

5 Stars Average

Would Buy Again

5 Stars Average

Price

5 Stars Average

Product Satisfaction

5 Stars Average

Customer Service

5 Stars Average
About dotblock.com

DotBlock is privately owned by HostRocket.com, a multi-million dollar sister web hosting company located in Upstate New York. Our company has been providing web hosting services to approximately 50,000 websites since 1999. By focusing on service while maintaining affordability, the company provides service that meets the unique needs of each client and exceeds their wildest performance expectations. Customers and vendors across the globe can agree that Dotblock is truly the future of web hosting.

Headquartered in Clifton Park, NY, which is a region known as New York’s Tech Valley, Dotblock conducts business from one of the country's leading regions in the high-tech sector. The Tech Valley is home to over 1,000 major technology-oriented companies who together have a combined annual payroll which exceeds 2 billion dollars. Forbes magazine calls the Tech Valley one of the "Top 20 Places to do Business in America". Additionally, the region is not prone to major disasters and is known to have one of the highest concentrations of skilled workers in America. When you combine these very unique factors, you can breathe a sigh of relief knowing that Dotblock’s strategically chosen location gives the company a competitive advantage and enhances the overall stability of the company.

Other Customer Reviews for dotblock.com

5 Stars

Jay Andrews - t - WI - United States 22 May 2017

I have had nothing but great experience with dotblock, been there for a few years now. Would never go anywhere else.

5 Stars

Rimack - Mex - Mexico 31 May 2016

Excellt Service !!!

5 Stars

OneLegUp - NY - United States 7 Mar 2016

Dotblock rocks and their customer service agents are fantastic.

5 Stars

Al B 23 Jan 2016

I've been a host rocket (dot block) customer for several years and have been very satisfied with the technical support team. They are always courteous, knowledgable and helpful.

5 Stars

Litto Thomas J - Abu Dhabi - United Arab Emirates 15 Jan 2016

We were having an issue while using mail sending using SMTP from the server. We were having google apps business account for the SMTP mailer and the mails were not going out of the server. We contacted Dotblock Support team and Mr Don was so helpful that he analysed the issues and compared with another doctblock server of ours and found the issue and sorted out. The support team was so patient to spend enough time to understand things and get sorted this on high priority. I recommend dotblock.

5 Stars

Mike L - NH - United States 25 Sep 2015

I've been using DotBlock for my VPS hosting since 2011. They've been awesome. Support is always very helpful. Uptime is fantastic.

5 Stars

Crystal - FL - United States 13 Jul 2015

Even though I don't have a managed solution you guys are always helpful when I have a tech issue and I really appreciate that. I've dealt with other companies that would never help me with anything even if it was their server causing the problem... So it's very refreshing to have this service. I doubt I will ever change. Keep up the good work!

5 Stars

Mark - GA - United States 1 Mar 2015

OUTSTANDING Customer Service! They've NEVER let me down. Couldn't be happier!

5 Stars

C.Horner - ON - Canada 12 Nov 2014

Great company. They've really improved since I first became a customer, and for that I'm very grateful since their support is always very courteous and helpful and their pricing is well positioned to top it off.

I have no reason to look elsewhere, DotBlock has what I need.

5 Stars

Thomas - VA - United States 5 Nov 2014

I've been using DotBlock on and off for a year or so. I've had many dealings with customer support. It is by far the most enjoyable customer service experience I've had. I do have a few complaints, like unexplained down-time, frequent pings in excess of 500ms, and paying $15 for a windows license. However, having said that, every other company I've looked at provides similar services for within $5-10 of the price I'm paying, and the other companies I've tried, were literally such horrible customer service experiences, that I gladly pay the $5-10 extra.

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