dotblock.com Customer Review

Here's what Mark W had to say about dotblock.com

Mark W | Submitted 5 Apr 2017

I cant go one enough...
I have been with these guys for years and I pick up the phone and say I have this issue or that issue, even though as webmaster I should know how to do things...(but I am not professionally trained)
Doesnt matter when I say whats up they look into issues far beyond a normal Hosting company and always solve the problem or advise me correctly for a fix...

They always answer the phone and My sites stay up and running with 0 server related issues...
Always.

I dont know of any other hosting company that cares about their customers as much as Host rocket...

Think I wrote this as a company person...wrong contact me or visit my site qcinspectors.com and you will see I work elsewhere and they do provide hosting through the Dot Block side of their company...
I have Called Don many times and asked for help he even verified an auto registration email script that was 9 yrs old...he asked to see it then installed it set it up and showed me all the ins and outs...
Well above and beyond what any other server provider would have done...I was with four different companies prior to switching over to them, they keep all SQL and pearl updated so I could run my Vbulletin board and when they didnt have the version required they got it installed it and set up my site for me...

These folks treat me like I am their brother...

Thanks, I am pleased to be asked what I think and rate you as a company, and your service is what service means...

Mark White

Recommend this Company 5 5.0
Would Buy Again 5 5.0
Price 5 5.0
Product Satisfaction 5 5.0
Customer Service 5 5.0
Click Here to Visit dotblock.com

dotblock.com Reviews

5 Stars

4.9 Overall Rating

Based on 76

Recommend this Company

5 Stars Average

Would Buy Again

5 Stars Average

Price

5 Stars Average

Product Satisfaction

5 Stars Average

Customer Service

5 Stars Average
About dotblock.com

DotBlock is privately owned by HostRocket.com, a multi-million dollar sister web hosting company located in Upstate New York. Our company has been providing web hosting services to approximately 50,000 websites since 1999. By focusing on service while maintaining affordability, the company provides service that meets the unique needs of each client and exceeds their wildest performance expectations. Customers and vendors across the globe can agree that Dotblock is truly the future of web hosting.

Headquartered in Clifton Park, NY, which is a region known as New York’s Tech Valley, Dotblock conducts business from one of the country's leading regions in the high-tech sector. The Tech Valley is home to over 1,000 major technology-oriented companies who together have a combined annual payroll which exceeds 2 billion dollars. Forbes magazine calls the Tech Valley one of the "Top 20 Places to do Business in America". Additionally, the region is not prone to major disasters and is known to have one of the highest concentrations of skilled workers in America. When you combine these very unique factors, you can breathe a sigh of relief knowing that Dotblock’s strategically chosen location gives the company a competitive advantage and enhances the overall stability of the company.

Other Customer Reviews for dotblock.com

5 Stars

Marie - FL - United States 8 Jan 2018

Dotblock has been great to work with and they are always around when I need help. Since I'm not a power user I tend to call in more and every time the support staff helps me out quickly. They are also knowledgeable about their product and can disseminate needed information fast. Thanks again Dotblock for the great support.

5 Stars

Jay Andrews - t - WI - United States 22 May 2017

I have had nothing but great experience with dotblock, been there for a few years now. Would never go anywhere else.

5 Stars

Anonymous Customer 9 Mar 2017

Thank you!

5 Stars

Al B 23 Jan 2016

I've been a host rocket (dot block) customer for several years and have been very satisfied with the technical support team. They are always courteous, knowledgable and helpful.

5 Stars

Philadelphia I - PA - United States 12 Nov 2015

Dotblock has OUTSTANDING customer service and support. Anytime that I've needed help or a change in my server environment, DotBlock reps were helpful and quickly responded to my needs. I have recommended DotBlock to other IT professionals on many occasions.

5 Stars

David M - AB - Canada 9 Jul 2015

For a first time customer of dot block I was very pleased with service support and overall performance. Unfortunately we moved our financial services and did not require the server at dot block.

5 Stars

Welly T 20 Mar 2015

dotblock.com it's really recommended VPS.

Price is reasonable and support is great. I like because use it's really simple and easy to understand.
I love it.. one most thing i love is support reply my email and ticket it's really fast.

And they give trial 30 days, for me it's WOOOWWW... because cheapest price and excellent support that make me say WOOWWWW...

I'm planning to upgrade my VPS because i really love here, after i tried many VPS that make's me annoying with registration and lassie support.

Try it your self and prove it !!!

5 Stars

Mark - GA - United States 1 Mar 2015

OUTSTANDING Customer Service! They've NEVER let me down. Couldn't be happier!

5 Stars

Shopen P - TX - United States 8 Dec 2014

Reliable, flexible server options, inexpensive and support that pays attention to your needs. So far so good. Thanks DotBlock.

-s

5 Stars

Thomas - VA - United States 5 Nov 2014

I've been using DotBlock on and off for a year or so. I've had many dealings with customer support. It is by far the most enjoyable customer service experience I've had. I do have a few complaints, like unexplained down-time, frequent pings in excess of 500ms, and paying $15 for a windows license. However, having said that, every other company I've looked at provides similar services for within $5-10 of the price I'm paying, and the other companies I've tried, were literally such horrible customer service experiences, that I gladly pay the $5-10 extra.

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