dotblock.com Customer Review

Here's what jcesarg had to say about dotblock.com

jcesarg | CA, United States | Submitted 15 Jun 2015

Have been using dotblock for a couple years now. Before i had a habit of switching hosting providers without hesitation, but since i started i using dotblock i couldn't be happier. When i have a problem they provide rapid response with a great attitude.

All dotblock employees that i worked with are great, but the following names are the ones that stand out the most when getting great costumer service.

Don Schneider
Josh J.
Sean M.

Thanks!

Recommend this Company 5 5.0
Would Buy Again 5 5.0
Price 5 5.0
Product Satisfaction 5 5.0
Customer Service 5 5.0
Click Here to Visit dotblock.com

dotblock.com Reviews

5 Stars

4.9 Overall Rating

Based on 76

Recommend this Company

5 Stars Average

Would Buy Again

5 Stars Average

Price

5 Stars Average

Product Satisfaction

5 Stars Average

Customer Service

5 Stars Average
About dotblock.com

DotBlock is privately owned by HostRocket.com, a multi-million dollar sister web hosting company located in Upstate New York. Our company has been providing web hosting services to approximately 50,000 websites since 1999. By focusing on service while maintaining affordability, the company provides service that meets the unique needs of each client and exceeds their wildest performance expectations. Customers and vendors across the globe can agree that Dotblock is truly the future of web hosting.

Headquartered in Clifton Park, NY, which is a region known as New York’s Tech Valley, Dotblock conducts business from one of the country's leading regions in the high-tech sector. The Tech Valley is home to over 1,000 major technology-oriented companies who together have a combined annual payroll which exceeds 2 billion dollars. Forbes magazine calls the Tech Valley one of the "Top 20 Places to do Business in America". Additionally, the region is not prone to major disasters and is known to have one of the highest concentrations of skilled workers in America. When you combine these very unique factors, you can breathe a sigh of relief knowing that Dotblock’s strategically chosen location gives the company a competitive advantage and enhances the overall stability of the company.

Other Customer Reviews for dotblock.com

5 Stars

Marie - FL - United States 8 Jan 2018

Dotblock has been great to work with and they are always around when I need help. Since I'm not a power user I tend to call in more and every time the support staff helps me out quickly. They are also knowledgeable about their product and can disseminate needed information fast. Thanks again Dotblock for the great support.

5 Stars

StarNYC D - NY - United States 19 Apr 2017

Very satisfied. Have recommended Dotblock to our peers based on fast ping-time, fast & scalable servers and our positive customer service experience. Happy customer since 2013!

5 Stars

Mark W 5 Apr 2017

I cant go one enough...
I have been with these guys for years and I pick up the phone and say I have this issue or that issue, even though as webmaster I should know how to do things...(but I am not professionally trained)
Doesnt matter when I say whats up they look into issues far beyond a normal Hosting company and always solve the problem or advise me correctly for a fix...

They always answer the phone and My sites stay up and running with 0 server related issues...
Always.

I dont know of any other hosting company that cares about their customers as much as Host rocket...

Think I wrote this as a company person...wrong contact me or visit my site qcinspectors.com and you will see I work elsewhere and they do provide hosting through the Dot Block side of their company...
I have Called Don many times and asked for help he even verified an auto registration email script that was 9 yrs old...he asked to see it then installed it set it up and showed me all the ins and outs...
Well above and beyond what any other server provider would have done...I was with four different companies prior to switching over to them, they keep all SQL and pearl updated so I could run my Vbulletin board and when they didnt have the version required they got it installed it and set up my site for me...

These folks treat me like I am their brother...

Thanks, I am pleased to be asked what I think and rate you as a company, and your service is what service means...

Mark White

5 Stars

Tracey - AZ - United States 11 Mar 2017

I started with a Host Rocket account maybe 15+ years ago for my personal sites. I switched to DotBlock VPS maybe 6 or 7 years ago and then to a dedicated managed server more recently.

I worked at the University of Arizona for 26 years. 15 of those years were in centeral IT doing internet development. I maintained the main UofA website, did unix web server account management and database support for 500+ department accounts and was actively involved in campus web issues and policies. That background helps me to appreciate good customer service and knowledgeable support staff.

I used to teach a lot of free 3-day classes at the university on internet development, site usability and design, basic unix and drupal. I would very often refer participants to Hostrocket or Dotblock depending on their needs. I always found your technical support very professional and helpful.

When I left the university and started my own business, my business partner and I went with a DotBlock VPS that I was managing myself. As the company started to grow, I could no longer spend time on server management and we happy switched to a managed dedicated server. Giving up root access was hard but I don't miss the extra work and the stress.

Thank you for all the great support you provide.

Tracey

5 Stars

Al B 23 Jan 2016

I've been a host rocket (dot block) customer for several years and have been very satisfied with the technical support team. They are always courteous, knowledgable and helpful.

5 Stars

Mike L - NH - United States 25 Sep 2015

I've been using DotBlock for my VPS hosting since 2011. They've been awesome. Support is always very helpful. Uptime is fantastic.

5 Stars

jcesarg - CA - United States 15 Jun 2015

Have been using dotblock for a couple years now. Before i had a habit of switching hosting providers without hesitation, but since i started i using dotblock i couldn't be happier. When i have a problem they provide rapid response with a great attitude.

All dotblock employees that i worked with are great, but the following names are the ones that stand out the most when getting great costumer service.

Don Schneider
Josh J.
Sean M.

Thanks!

5 Stars

C.Horner - ON - Canada 12 Nov 2014

Great company. They've really improved since I first became a customer, and for that I'm very grateful since their support is always very courteous and helpful and their pricing is well positioned to top it off.

I have no reason to look elsewhere, DotBlock has what I need.

5 Stars

Erich H - CO - United States 10 Nov 2014

I have now been with DotBlock for a few years. I have really enjoyed having high-performance hosting with outstanding customer support. DotBlock is the best hosting provider I have dealt with in 10+ years of using enterprise-grade hosting. You cannot go wrong. I recommend DotBlock to anyone that is hosting a mission-critical web presence.

5 Stars

Lloyd K - MS - United States 7 Nov 2014

I initially chose DotBlock because of their competitive pricing structure, allowing me to expand as needed. Problem resolution, fortunately for myself, has been rare and very quickly handled. I've been happily surprised by the very reliable up-time of my server and the unmetered bandwidth is a big plus. I highly recommend DotBlock to my customers and friends.

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