Auckland - New Zealand
26 Nov 2015
Buying from cablesdirect.co.nz was very good. The prices were very competitive and it was easy to contact customer services.
Wellington - New Zealand
10 Mar 2014
When purchasing and paying, delivery etc all was great.
The only hiccup I had was last week when I attempted to make payment and the session timed out so the payment was taken and no confirmation or order was placed. Contacted you, said the bank will release the payment in 24 hours and my card was at fault. I work for Kiwibank so there was a few errors in your statement. The authorisation can stay in place for up to 8 working days and your company has to fax the bank to get the auth lifted sooner. I did not request this but just so you know before you promise 24 hour release and then a person is stuck between calling their bank and emailing you and getting two different responses. Also the card was not at fault, it was your pages fault for timing out before I had entered my card information. Your response was prompt and apologetic whilst placing the error on me with inaccurate information on how authorisations work. You need to educate your staff a bit better. But apart from that, when it went smoothly it was great. Fast delivery, good information. Happy with product. No qualms about trading again. Thanks! :)
26 Jul 2013
Excellent Service. Ordered early afternoon and item delivered to provincial town next day at *.** am.