MO - United States
15 Jun 2019
This was not a typical request, I believe which makes it more important. I had already ap;plied directly to the Congolese Embassy for a visa three weeks ago with all the supporting documents. I was taking a student with me who had a much more complicated request than I had since she was going to be away in Peru directly before we were planning to go to the DRC.
Basically, my passport did not turn up. I called them repeatedly and sent emails to the DRC Embassy with no response. Even the phone had a message that the person was on the phone. I became alarmed and contacted G3. This was serrundipitous but the gentleman in Miami (Clarence) provided me with the paperwork to make a request for followup with your DC agency. I sent this paperwork allowing G3 to get access to my passport, overnight Fed Ex.
I received a phone call from Brigitte Yates within 1/2hr of receipt of the paperwork and a response regarding the status of my passport within a couple of hrs. She was efficient, supportive and succeeded in achieving the result I needed. There was no time to lose since my flight leaves on Monday and today is Saturday. She saved the day for me and significant funds since this was a medical mission with many depending upon us.
NH - United States
15 Jan 2018
The instructions were detailed. The rep on the phone corrected a mistake I had made that would have cost increased the processing time. I appreciate how thorough the G3process is. The service was very quick. I received the passport days before expected. I will use the service again in the future if needed.
VA - United States
6 Sep 2017
Great job, fast service. Thanks Bob