It's simple. Just sign up, add the code to your 'Thank You' page, and start automatically collecting incredible customer ratings and reviews. After 30 days, once you've seen the results for yourself, simply add your payment information to continue your service.
Yes we can. One of the great things about Shopper Approved is that it is incredibly easy to set up. Just add one piece of code to your 'Thank You' page and you're done! But, if you need any help, our friendly support staff is standing by, ready to assist you via email, live chat, and phone, Monday thru Friday.
Great question. Research has shown that having a few negative reviews is a good thing, and can actually increase trust and sales. However, it's still a good idea to keep negative reviews to a minimum, which is why we include the Shopper Approved Customer Care Resolution Center to help you actively resolve customer concerns before they ever become an issue. You can also take comfort in the fact that less than one half of one percent of all ratings in Shopper Approved are 1-star ratings.
Shopper Approved has two parts - an initial survey right after a customer buys, and a full survey after they receive their order. The initial survey gives your customer the opportunity to provide initial feedback and opt-in for the full survey once they receive their order. Then, once they receive their order, the full survey is emailed to them. All the information is processed and strategically displayed to help educate and motivate new potential customers to buy from you.
Sure you can! In fact, when you first get started, this is a great way to build up ratings and reviews before you display them. It also gives you the ability to prove the system and alleviate any concerns you may have about displaying customer ratings and reviews on your website. Then, once you've seen the results and you're ready to share, you simply add the Shopper Approved Seals and Testimonial Widgets to your website.
Definitely. Shopper Approved is made to work with any business, whether you sell products (physical items) or services (software, info products, digital products, etc). In your control panel, you simply specify if you sell products or services, and the survey questions will instantly change to reflect your business model. You can even customize your survey questions if you like.