tektonic.net Reviews

5 Stars

4.8 Overall Rating

Based on 106
5 Star Reviews 4 Star Reviews 3 Star Reviews 2 Star Reviews 1 Star Reviews
Killer | AB, Canada | Submitted 2 Jan 2015

Absolutely awful service. The support operator picked up and immediately disconnected.

Recommend this Company 1 1.0
Would Buy Again 1 1.0
Price 1 1.0
Product Satisfaction 1 1.0
Customer Service 1 1.0
Brandon W | Submitted 10 Aug 2011

Down with little reason
They took away their phone support, absolutely no option to pay for it either. My site went down hard, no warning, due to a "power outage". So I guess "Multiple Redundancy" doesn't mean much. I asked them to move my vps to the east coast, "no problem" after the power outage! I'm not happy. I am definitely looking for another solution. After s
everal hours, the only response they can give me is that there is no new news about the "power outage". This (edit: I was upset and said "stupid". I didn't mean that about ratepoint, they seem legitimate, I'm sorry I associated ratepoint with tektonic. I didn't realize that ratepoint was more than just an app on tektonic's site. sorry ratepoint!) ratepoint app wouldn't let me submit my review with 0 stars, so if you see my little star, please take it away for me!!! My response to "now that things have cooled down": Definitely, my opinion is even worse. It took many many tickets just to get my dns straightened out. I had to paste into a ticket proof that their dns was wrong, cause their tech support kept closing my tickets saying they fixed it. Tektonic = Fail Oh, and another thing, you can't blame this on Colo4. I'm not sure of the exact situtation and every detail, but from what I gathered, Tektonic is a customer of Colo4. Colo4 said that the customer should have requested their equipment to be powered from both A and B power feeds, then this would have never happened. But this goes beyond the Outage, Tektonic's support and customer service is terrible. Update 1 Tektonic "Terminated" my account because I wrote this review! I've contacted the BBB

This review was entered into RatePoint ® and imported into Shopper Approved on 26 Jan 2012

Response from tektonic.net:

Clarifying a few points:

1) We have never offered phone support. Support options have always been Live Chat and Ticket/Email.

2) Migrating sites is not possible when the server currently hosting does not have power.

3) DNS problem was due to the customer entering invalid CNAME entries. Our support did correct this for him.

4) Typical redundant power does include UPS/generators. In this case the Automatic Transfer Switch in-line malfunctioned. This is the device that handles transitioning from utility power to the UPS/generators. It is a rare problem, but definitely can happen. The A/B-feeds mentioned involve 100% diverse paths including different utility sub-stations and UPS/generator sets. A/B-feed power is twice the cost and our standard VPS plans do not include this, nor is it advertised. Our Cloud VPS plans are designed for the utmost in reliablity and include this. Cloud VPS also cost more to compensate for this and other redundancies added. We also offer load balancing services where we can configure a cluster where the nodes reside on different power feeds or even in different datacenters/cities. Our standard VPS plans are pretty reliable, but for those that require the highest uptime possible we offer solutions with the appropriate added costs.

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