securitysystems.com Reviews

5 Stars

4.8 Overall Rating

Based on 2,299
5 Star Reviews 4 Star Reviews 3 Star Reviews 2 Star Reviews 1 Star Reviews
Daniel P E | IA, United States | Submitted 12 Jan 2015
Verified Customer

Bad service. No effort to help.

Recommend this Company 1 1.0
Would Buy Again 1 1.0
Price 1 1.0
Product Satisfaction 1 1.0
Customer Service 1 1.0
securitysystems.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.
AD | Submitted 20 Nov 2013
Verified Customer

The product will not eject from Macbook without giving an error message. Device failed after a few days, constant fixed blue light. Bill's response was to go on a tangent about the superiority complexes of Mac users (?). Fittingly, the pen won't write either, so I have no use for it at all.

Recommend this Company 1 1.0
Would Buy Again 1 1.0

Response from securitysystems.com:

Our customer chose to ignore the explicit detailed instructions we provided with this device. We then graciously offered to REFUND 100% of his purchase and give send him a free keychain camera to offset his inconvenience. His response was to insult us further and said he wasn't interested in a complete refund. I don't know what else we could do??? We'll accept his 1 star rating which is only the 3rd such review from over 1,200 reviews. There are and always will be those that can never be pleased with anything. It is a fact of life. Not only are they constantly displeased but they always are the type of person to write, phone or e-mail with their mean spirited comments. They spend their life always demanding: "I want to speak to the manager". Everyday is spent being angry. Any casual observer that cares to read our reviews from real customers can easily see we are a reputable company. This unhappy customer fortunately for us only represents 3/10ths of 1% of our reviews. That translates into 99.7% customer satisfaction. We only achieve this because we have the best products, support, and a LIFE Time Warranty. Bill SecuritySystems.com

Charles S | FL, United States | Submitted 12 Aug 2013
Verified Customer

The product from Lawmate is excellent; however, when I asked questions from SecuritySystems.com, the man treated me like I was an idiot. He was condescending, made fun of me and was a basic A-Hole. I love my Lawmate keychain camera; however, I would never order from SecuritySystems.com again.
I repeat, I would never, ever, ever again order from this website again!!!!!!!!!!

Recommend this Company 1 1.0
Would Buy Again 1 1.0
Price 3 3.0
Product Satisfaction 1 1.0
Customer Service 1 1.0
Michelle r | Submitted 18 Apr 2013
Verified Customer

Sent back for a refund. Didn't work and was under impression it lasted longer without battery

Recommend this Company 1 1.0
Would Buy Again 2 2.0
Roberto L | Submitted 5 Oct 2011
Verified Customer

I had to return this item already because it was defective. I am waiting for Paypal to refund me.
The manager of this person is a very impolite person that has a smart- Alec way of giving support but in fact he does not listen to the customers. You only have to ready the way he responded to a complaint by one of his customers at Ripoff Report to realize what kind of person this is. No way I would deal with such a person again.

Recommend this Company 1 1.0
Would Buy Again 1 1.0
Price 1 1.0
Product Satisfaction 2 2.0
Customer Service 1 1.0
Average of 642 reviews without comments.
Verified Customer
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