- NSW, Australia
31 Jan 2015
Pros: The prices are cheap and customer service is fantastic - I asked for changes to an invoice and had a few questions - they were SO quick in getting back to me on each email, and they were so fast in resolving all of my issues. I'd definitely recommend them on this alone. Also, everything arrived, as described, with no problems at all.
Cons: The shipping prices are very high and the different prices for the same phone are confusing. Purchasing involved a lot of selecting the different versions of the same phone, then having to take them each to checkout to see what the shipping fees would be - Also, shipping fees double if you buy 2 phones which isn't logical since they ship together. It would be far more customer friendly to have the phone price as standard, then the option to change shipping fees (standard/express/whatever) at the checkout part so that the customer can make an easy comparison. This is the only reason I take a star off for the experience. (Also, be aware, phone may not be preset to English - This didn't bother me at all as it took 2 seconds to Google how to change it, but I could understand if some technophobes would be freaked - it is just a 2 second job to change it to English though).