thermosoft.com Reviews

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1,098 Verified Customer Reviews

1,098 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.9

Overall Star
Rating

5 Shopper Approved - Review Star
1044
(95.1%)
4 Shopper Approved - Review Star
42
(3.8%)
3 Shopper Approved - Review Star
4
(0.4%)
2 Shopper Approved - Review Star
4
(0.4%)
1 Shopper Approved - Review Star
4
(0.4%)

Customer Service
5.0
5 Shopper Approved - Review Star
4
4 Shopper Approved - Review Star
0
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
SHOW DETAILS

5-star reviews
1,000+

5-star reviews

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A
Andy P.
03/05/2020 , NY

Dan was the on-call technician when we were installing our Thermofloor pads, on a Sunday. He responded to the call promptly, was patient and helpful, and made himself available for further questions. I texted him at least one more time on Sunday, and got a prompt, helpful response. I also emailed him, and got a response the next day, and he checked in a couple more times with me, unprompted, to see if I had any more questions. He really gave us first-rate support.


S
Stephen C.
09/10/2020 , VA

Thank you very much for professionally walking me through the process and your different heating systems. I love the comfort of the warm floor in my master bathroom.

Customer Service
5/5

M
Miguel C.
09/10/2020 , IL

Was satisfied with purchase last year and ordered more for the rest of the house.


R
Rachel
07/13/2020 , CO

I've used the customer support chat twice and the customer service personnel are always prompt and answer the questions I have. They have made selecting and planning my heated floor installation run more smoothly.


J
John
06/02/2020 , WA

Dan was very helpful and had great problem solving ideas. The exchange was not rushed and I felt well supported and informed in the purchasing process.

Thanks Dan!


A
Antoine
05/21/2020 , AZ

I was stuck in an installation and reached out to my account manager David Kaempf who immediately transferred me to Tech Support. Unfortunately I got the voice mail. and I tried calling back. No sooner did I could scroll through my phone, I got a message from Dan Gutierrez from Tech Support. I called him and he walked me through and troubleshoot my my problem. He made me feel like I was part of the team AND THAT SAVED THE DAY. Big kudos guys, now I no why I've been a member since 2008!


R
Rick
05/20/2020 , MD

Mitch you've been a pleasure! I have not yet installed my floors but look forward to installing your heat mats in next two weeks or so

Customer Service
5/5

L
Lee B.
05/19/2020 , SC

Dan was AMAZING! I had a question in online chat, and he called. Not only did he save me some money, we are happy to do business with him in the future!


J
Jim H.
04/25/2020 , PA

I've installed ThermoSoft products under both a marble tile floor and an engineered wood floor within my home over the last two years and am very satisfied with both results. The planning and ordering process is easy and straightforward thanks to an well designed website containing all the needed information combined with live technical consultants. The post installation support is excellent, with Dan Gutierrez addressing some initial technical questions, then following up for two weeks to ensure the product was working to my expectations. It is, and now we are enjoying the comfort of heated bathroom floors during the cold winter months.


A
alan
04/25/2020 , NY

The gentleman I spoke with was understanding of my problem and discussed solutions. Not rushed and listened respectfully to a lay persons explanation. I will purchase from this company. Thank you
dr R


D
dan
04/24/2020

dan was helpful


C
Carla B.
04/20/2020

Dan Gutierrez was extremely helpful. He took multiple calls from me and also from my contractors. He was always very kind and informative. I would recommend Dan to anyone needing advice and product information


P
Patrick
03/22/2020 , IA

Dan was awesome. Very helpful. Walked me thru the diagnosis. Thanks!!


M
Mircea
03/20/2020 , NY

Absolute best experience. Love the product, great costumer service. Knowledgeable, expert advice 100% availability, all in all 5 star company. Would recommend always. Bought radiant heating in all my house in upstate NY. After the second winter is over I can say this system is much better than previous regular heating system I had. Heat is distributed evenly throughout the room, which makes for greater comfort and a nice warm feeling when you walk on it. The system is not drying the air like forced air alternative. It does not have "jumps" in temperature from too hot to too cold, instead the temperature is constant all the winter. Bought thermostats in all the rooms so everyone can choose their own "climate". In terms of money, the electrical bill is about the same as with natural gas heating before (I am not factoring the cost of installation, just bill over bill).

Company Response

Mircea,
Thank you for your review. We are glad you had a great experience.

A
Anonymous Customer
03/19/2020

I called several times with various questions and every time. Each time I called i was greeted with a kind
employee who answered all my questions without making me feel stupid. I have been very pleased
with this company and the heating mat was very easy to put down but I had a tile company to put down
the tile in my bathroom.
This is definitely a 5 star company!


J
Jerry
03/19/2020

Both the gentleman I talked with were extremely helpful. They were very patient with me as I asked questions that I probably could have had answered through the manual or website. The whole process of working with Thermosoft has definitely been a 5 star experience!!
Thanks so much (and stay healthy


G
G A.
03/14/2020 , ID

Things were ordered close to last minute. I appreciate the fast shipping as my business is on the line. Products came well packaged. The best part was the customer service I received from calling in to ask questions about what I was ordering. Concise & clear information was given making my decision very easy. Thank you Thermosoft. Be using you on more of my jobs!


B
Bettina B.
03/12/2020 , OR

I was amazed as I called ThermoSoft at 7:00 PM pacific time left a message with their answering service 1/2 hour later I get a call from Doug and I know it's 10:30 pm where he's from. He answered all our questions and helped us figure out what we needed and gave us a good price. We just placed our order with him and will recommend Doug to my brother in-law as he wants to know how the product is after it's all installed.


K
Kevin S.
03/12/2020 , CA

Felt I was given good, solid buying advise from Dan G. Had some issues with the new Thermostat but was given excellent info and instructions from Dan regarding settings that I was not sure of. Got that new Thermostat up and working in no time and I then advised Dan that I may have to call back from time to time seeing this new one has so many features and needs to dialed in accurately to perform factual readings. Dan Recommended that I should call him back with ANY questions regarding this. He then added his ext.# to his email. Dans help was exceptional!! Signed his mom, Just Kidding, Kevin Scott


T
Tom V.
03/12/2020 , AZ

Easy and quick to order from and answered questions promptly and precisely before and after purchase.


L
Lindsay
03/11/2020 , NY

My electrician recommended ThermoSoft and ordering was really easy! I am excited to have heated floors in my bathroom.

Company Response

Lindsay,
Thank you for such a great review!  We are so glad you had a pleasant experience.

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