store.alansfactoryoutlet.com Reviews

5 Stars

4.7 Overall Rating

Based on 2,374
5 Star Reviews 4 Star Reviews 3 Star Reviews 2 Star Reviews 1 Star Reviews
Jerold E | AR, United States | Submitted 6 May 2016
Verified Customer

So far it has alright!

Recommend this Company 2 2.0
Would Buy Again 2 2.0
Price 4 4.0
Product Satisfaction 3 3.0
Delivery Time 1 1.0
Christopher B | Submitted 31 Mar 2016
Verified Customer

I spent 2 days and several hours attempting to make sure the item I am purchasing had the proper clearances for my use. I was not able to verify this info without calling so I called your 800 number. After spending 45 minutes waiting 4 minutes for the next operator I finally spoke with someone who was very helpful with the info I needed. I then proceeded to process my order online only to find that your website was flawed and had the wrong "merchant ID" so I was not able to process my order. This order should have taken me about 20 minutes start to finish but it has taken me 3 hours just today trying to process the order.

Recommend this Company 1 1.0
Would Buy Again 3 3.0
store.alansfactoryoutlet.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.
Eric e | PA, United States | Submitted 30 Mar 2016
Verified Customer

Best prices I've seen and he absolute worst customer service I've ever seen. My brother and cousin are looking to purchase a metal carport and I've informed them to look elsewhere

Recommend this Company 1 1.0
Would Buy Again 1 1.0
Price 5 5.0
Product Satisfaction 5 5.0
Delivery Time 1 1.0
Benny T S | Submitted 31 Aug 2015
Verified Customer

Awful. Ordered over 2 months ago, still waiting. Dealing with their customer service is infuriating. Supposedly was scheduled for install on Aug 15th, no one showed, no one called, nothing. Basically, I am reaching the point of fed up. This company has one last chance to complete this install or I am cancelling and demanding my deposit back.

Recommend this Company 1 1.0
Would Buy Again 1 1.0
This order was cancelled before the customer could complete the full survey.
Average of 482 reviews without comments.
Verified Customer
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