“I couldn't figure out the nuances to your ordering process, made me frustrated. I had to call my adult son to help me”
Response from soundprofessionals.com:
I am so sorry to hear you had some trouble with our site. Going forward, please do not hesitate to reach out to us for help. We are available by phone, email, live chat and even text. We always want to take the time to try to help our customers and take customer service very seriously. I hope we will have the opportunity to assist you if this problem arises in the future.