27 Feb 2015
I come from Indonesia. A lot of hosting provider from Indonesia who offer the same product & services with siteground.com. And I have already tried some of their products. They're much cheaper with local currency and their support speak the same language as me. And what they offer is like all you can eat package with unlimited resources. But when it come to specification, reliability, speed and uniqueness of the hosting package, siteground.com is the better one.
I also have experience with big worldwide hosting providers. Compare from them, siteground.com offer is more honest. And their support in technical thing like wordpress is perfect match with my need which I can't find in other hosting provider.
Last but not least: if the language (English) from support guys is not a problem for you, their support is awesome.
25 Feb 2015
Can't fault the service, quick, polite, professional, helpful, reassuring. Thank you very much.
25 Feb 2015
Customer service via live chat was so helpful and friendly.
25 Feb 2015
The SiteGround team provides an experience like no other. I switched from another hosting service because their customer support often took a day or more to respond to my support ticket, and often their answers were vague and unhelpful. In contrast, SiteGround resolves my tickets within minutes. Seriously, the average response time is probably six minutes or so. And, they always take care of the issue. I should mention that these support tickets are generated from my own incompetence rather than from any fault of SiteGround. I am a corporate web content manager and a bit wobbly on a lot of the hosting issues. Also, I use Joomla, and they provide top-notch Joomla support. Thank you SiteGround!
- MA, United States
23 Feb 2015
I am over the moon excited about SiteGround. I have had to contact customer support twice, and both times have been treated better than any other hosting company I have worked with. The representatives were very well informed, told me step by step what they were doing to help troubleshoot, and above all, they were friendly and kind. The friendly nature of the reps really stands out compared to other hosting companies. I also appreciate the ability to do a 24/7 live chat, OR call.
Thank you for your above average customer support. I will definitely be setting up future accounts with SiteGround and will recommend it to other web dev friends.
“99% of customers would recommend siteground.com to a friend.”