safepub.com Reviews

5 Stars

4.7 Overall Rating

Based on 510

Would Buy Again

5 Stars Average

Product Satisfaction

5 Stars Average

Delivery Time

5 Stars Average

Customer Service

5 Stars Average

Featured safepub.com Reviews

Kelly m | Submitted 23 Aug 2016
Verified Customer

Items should have better descriptions so it's clear what's being ordered. When you select your items they don't explain how many you get, what cases they are used for, how many fit in a case or tray, and what else you may need or want to complete your order. I was only able to place this order because I have ordered these capsles several times before so I know the order number. Actually the very first order I placed with your company I was given the wrong information and the capsles are to tight for pennies so they don't fit evenly and I can't remove them because they are too small. I have also received orders with miss match tops and bottoms so that I don't have complete set. The next time I ordered I was given a few extra capsules to fix this but it happened more then once so I bring it up so that it doesn't happen to anyone else's order.

Would Buy Again 4 4.0

Response from safepub.com:

Dear Kelly:

You are 100% correct - we are working hard to update our web descriptions to make sure items are more clear. Coin capsules are definitely one of those areas that need work for us. That said, with regards to sizing, capsules are sized to the mm or even the half mm. They don't state what coins they fit on purpose because they fit so many types of coins. Any collector considering purchase of capsules should measure their exact diameter to insure that they will fit.
And as you correctly said, that first order the box was incorrectly packaged. We are not the manufacturer, we are the importer here in the US. But as you noted, we stand behind EVERYTHING that we sell - which is why we gave you the extra capsules to make up for their mistake.
Everyone has a choice in supplies, and we appreciate your trusting us with all your orders thus far. While we may not be perfect, our customer service is second to none in the industry. Period. And we will always be there for our collectors.
Thank you again,
Kurt

Crystal G | Submitted 28 Aug 2016
Verified Customer

Quick and easy order

Would Buy Again 5 5.0
evan r | Submitted 23 Aug 2016
Verified Customer

shipping cost to Alaska is too expensive for low cost items.

Would Buy Again 5 5.0
Jim H | WI, United States | Submitted 22 Aug 2016
Verified Customer

Great products, friendly service, lightning-fast delivery! Always a pleasure :)

Would Buy Again 5 5.0
Product Satisfaction 5 5.0
Delivery Time 5 5.0
Charles D | Submitted 22 Aug 2016
Verified Customer

Just a simple catalog request today, although I have used many of your products over the years and have always been very satisfied.

Would Buy Again 5 5.0
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