rocketiaq.com Reviews
2,817 Verified Customer Reviews
2,817 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
3.9
Overall Star
Rating
5-star reviews
10/30/2017 , IA
So far my experience has been pretty bad. Almost instant auto-replies to placing orders and contacting customer service with promises of updates and responses, but no actual person ever gets back to you. Calling the 800 number states all agents are busy and directs you back to the website, with no option to hold for an agent. After 3 weeks I'm still waiting for a refund for a product that never shipped.
1 Product Review
10/30/2017
The Porter-Cable 20V MAX 8-Tool Combo Kit is fantastic. The perfect blend of power and portability I was looking for in a cordless system. The tools are well-balanced in the hand and feel substantial while still being easy to hold and maneuver. I do my own home repairs and renovations and I feel like this kit has just about every tool I need. Unfortunately I had to give this one star because I never received my order from RocketIAQ. After 3 weeks of waiting I went to my local Lowe's and got this exact same kit on sale for less than I paid here. And I'm still waiting for my refund...
10/28/2017 , MO
I have not received the merchandise that was ordered, and I have not been notified of a shipping date. I
10/27/2017 , NC
Rocket never sent the item. After being told that I would get it in 3 days, and then within the week, and then indefinitely delayed, I finally cancelled after almost a month. Terrible customer service. No one available to take my call and delayed email response. I would not recommend.
10/27/2017
Rocket never sent the item. After being told that I would get it in 3 days, and then within the week, and then indefinitely delayed, I finally cancelled after almost a month. Terrible customer service. No one available to take my call and delayed email response. I would not recommend.
10/26/2017 , TX
Never received product and unable to make contact with customer service
10/26/2017
Don't buy this from RocketIAQ ... got charged but it was never delivered
10/26/2017 , WA
Shopping was easy. NEVER GOT MY ORDER AND CUSTOMER SERVICE DOES NOT RESPOND.
10/26/2017
I never receive my order and customer service DOES NOT RESPOND !!!!
10/25/2017 , TX
Fast and easy to order.
10/25/2017
Fast and easy to order.
10/25/2017 , NE
I am waiting for my faucet ordered 3 weeks ago
10/25/2017 , SD
I ordered this on September 19th and have not received it yet. I have contacted the seller several times and keep getting told it will ship out in a day or two.
My last email to them stated I wanted it shipped out that day or refunded. That was 2 days ago and I have heard nothing from them.
I'm really starting to wonder if they are even a real company.
10/24/2017 , CA
This company is a Scam! Sell products you don't even have in stock and play stupid games by not refunding your customers because you can't provide products in a timely manner. I hope your company goes under! You only got 1 star cause I had to put it. Your Ranking is -5. TRUE STORY. Reporting you guys to the BBB and my credit card company
10/24/2017
This so called company are bunch of crooks! They let you buy products that they don't even have. I canceled my order because a week went by without shipping anything. They email me back said my order is canceled and I will receive a refund within 5 days. NO Refund! Then I get an email about purchasing and receiving the product. Never received anything. I will be reporting this company to the BBB and to my credit card company. This is one of the worst companies I have dealt with and I buy plenty of stuff online. Word of mouth is the best marketing tool but my word for this company is garbage. Thanks for having a garbage company!
10/24/2017 , MI
I couldn't give zero stars. Rocketiaq.com is fraud. Never received the product, customer service kept on promising a date to ship and then stopped responding.
Be careful and don't lose your money shopping with them.
10/24/2017 , NE
Unable to get any responses to multiple emails, no product delivered after 1 month!! BUYER BEWARE!
10/24/2017
Do not order anything from this company. It has been 1 month yet and I have not received my product or heard anything back from the company after several email attempts to contact them. You can not talk to any person either when calling the phone number!
10/23/2017 , FL
Shopping experience prior to ordering the product was decent, that's the only pro I experienced. Many come followed upon ordering.
I had lingered on purchasing the drill kit for a day as I had some doubts about following through with the order, but after a day had passed I decided I would jump on the order. I had also received a follow up email from a member of RocketIAQ offering a 5% added discount on my order and a link to my cart to easily click and submit the order. I used the mobile site to complete the transaction, and it did not show the final price until I submitted payment. This is where things went downhill.
The price they had on their site jumped up nearly $50 overnight. That had me concerned so I immediately emailed back requesting to cancel my order. This was on a Friday, I received a response confirming my order is canceled on Monday. It also assured I would be refunded between 2-7 days from the date of that email. A week and a half later there was no indication a refund was coming and tried to call. It seems they don't use their telephone line ever, as it always said no representatives were available and to email their customer care. I called at various times over multiple days, and got the same prerecorded message. I sent multiple emails over multiple days with nary a response. The online chat feature on their site is as useless as their telephone number. I sent a final email giving them 2 more days to respond before I dispute the charge through my bank. Again, no response.
I looked up online reviews others gave of this company, it was unsettling to see so many others having similar issues. I'm unsure if this is just a terribly managed company, a scam/faux retailer, or a very small company that can't keep up with demand. To say the least, I don't recommend doing any business with them. You'll be waiting for ages for your order to be shipped, or you'll be in limbo wondering why they still have your money after they canceled the order. And if you do get any email response that isn't automated, it'll be something like your order magically went missing or they're having issues with the shipping carrier or some "oopsie" excuse. They don't even accept responsibility for their shortcomings or hold themselves accountable.
10/22/2017 , NC
I still haven't received the product and it has been weeks since I ordered the product. So the overall shopping experience is not good.
10/22/2017
They sent an email for a good review on their product. I tried to email the guy back but with no luck. I still have not received the product. I am questioning the company since I can't even try the product.
10/22/2017 , OH
Excuse after excuse of why my item wasn't shipping...then email me to send a review and I still don't even have my package. It has been over a month. Would not recommend this place at all
10/22/2017 , CA
UPS is breaking in a new driver so these switches have not arrived.
10/22/2017
These switches are working well with my wifi. The app is easy to download and is not overwhelming to figure out how to use. I like how I can use my phone to turn the device on rather than having to carry something else around. Getting Amazon to deliver these on time has been the greatest issue since the new UPS driver cannot find my house. Maybe if I switched the light on, that would help. Seriously, good witch that helps keep me and my family secure.
10/22/2017 , GA
Scam Scam Scam ! Seller never shipped the item and won't answer the phone. Theft is all it is.
10/22/2017
This company is a scam. The item was never even shipped so of course it hasn't been received.
10/21/2017 , FL
They will apologize and promise to expedite your order but they will FAIL you and then ignore your repeated contacts. You will NEVER speak to a person when you call, you will be told to email you. You will then receive an auto response telling you that they will contact you in 24-48 hours but that rarely happens. All the while, they apologize (which is probably a canned response). Ryan has always been our 'contact'and he says he will PERSONALLY take care of you......then Ryan has the nerve to ask for a review of his company. Hmmm....is Ryan their only employee?
10/21/2017
Pathetic for Rocket to ask for a review when they have repeatedly not responded to my request to WHERE IS MY ITEM? Once they said they would have my product to me THIS WEEK but failed to get my item to me. They are quick to offer an apology and promise to take care of me.....FAILED FAILED FAILED
10/21/2017 , NJ
The product never shipped even though it was guaranteed delivery in 3 days. Greg said the order was cancelled, but I never received a cancellation. Giving it to my credit card company to chargeback.
10/20/2017 , CO
16 days later and still not delivered despite being told it would ship today. Could have had it here in less than a week for same price on ebay.
10/20/2017
Thanks for the email prompting me to write a review of the product. It sure would be nice if I actually recieved it. It's been 16 days since I placed the order and still didn't ship today as promised. I tried calling the customer service number several times just to get a quick message that no one is available. I did get a response through email around 10 days after I placed the order. I was told the item was set to ship today but it didn't happen despite being told he would try to "expedite" the order if possible. That not only didn't happen but it's friday and still not a word. I am currently regret trying to do business with this company. I could have ordered it from ebay for the same price and had it here a week ago. I plan to cancel the order monday. This was a milwaukee hand drill, no reason it should take this long to be shipped especially since you boast about your 3 day shipping on the sight. Not sure what this company is about but this is no way to get buisnes.
10/20/2017 , CA
orderred took forever, cancel did not received refund, still working on it. May have credit card company file a fraud claim
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