- MA, United States
29 Oct 2014
More important than the great prices, the customer service is excellent. I needed additional plumbing parts and add on products for a faucet I ordered and they reached out to the vendor immediately to get my questions answered and product ordered. I like the fact that you get an direct email address and a direct phone line to the customer service associate assigned to your transaction. This makes the customer service less time consuming.
28 Oct 2014
You will be amazed! Quality Bath will blow your mind with exceptional product knowledgeable, incredible customer service, UNBEATABLE prices, and a vast selection of the best products in America.
Once you buy from Quality Bath, you will never shop for plumbing the same way again.
22 Oct 2014
I would purchase again and again high end quality products from experienced qualified resources such as Quality Bath. I am a designer living and working in the Hamptons and my clients are always looking for quality merchandise at reasonable pricing and Quality Bath fits the bill. Thank you for your time and dedication to a job well done!
30 Sep 2014
Customer service is fantastic. I've worked with them a few times over the years to include last week. They have assisted in identifying and ordering sub-assemblies, tracking down products out of stock with manufacturer and are just terrific people to work with.
25 Sep 2014
Honestly, this was the best customer service experience I have ever had. My original purchase was wrong, I bought vanities that were too big for the space. After realizing this I called in fully expecting a dog fight.
They recognized my order based on my phone number and didn't need me to provide an order number. Jack, helped me validate the assumptions and placed an replacement order for me.
After placing the order I received an email from the manufacturer that the was a 3 week delay. I called again to check if the were other options and the same person (Jack) helped me find other options and placed another order for me that was in line with my desired shipping time lines.
What an incredible experience and totally completely satisfied!
“99% of customers would recommend qualitybath.com to a friend.”