Established in 1993, OneSupport is an award-winning help desk solutions and software provider for home, small business and enterprise. Utilizing a combination of advanced support tools and intelligent software, we handle all types of technology issues – computers, laptops, tablets, smartphones, W-Fi, networks, game consoles, printers, software, and more.
Our support specialists are courteous, knowledgeable and 100% U.S. based with easy communication. OneSupport offers state-of-the-art tools, integrated software, chat and phone support to help diagnose and resolve our customer’s problems hassle-free.
At OneSupport, our mission is really quite simple. We take ownership and provide software and support services for our customers that help establish and maintain strong relationships. We are firmly committed to always putting customers first and work hard to always be accountable. That's how we earn our customer’s trust and loyalty. There are no machines answering questions, robots, or people reading canned scripts. Instead, we provide real answers from real people – computer hardware and software professionals that make technology simple.
25,130 Verified Customer Reviews
25,130 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.9
Overall Star
Rating
5-star reviews
About this Company
Established in 1993, OneSupport is an award-winning help desk solutions and software provider for home, small business and enterprise. Utilizing a combination of advanced support tools and intelligent software, we handle all types of technology issues – computers, laptops, tablets, smartphones, W-Fi, networks, game consoles, printers, software, and more.
Our support specialists are courteous, knowledgeable and 100% U.S. based with easy communication. OneSupport offers state-of-the-art tools, integrated software, chat and phone support to help diagnose and resolve our customer’s problems hassle-free.
At OneSupport, our mission is really quite simple. We take ownership and provide software and support services for our customers that help establish and maintain strong relationships. We are firmly committed to always putting customers first and work hard to always be accountable. That's how we earn our customer’s trust and loyalty. There are no machines answering questions, robots, or people reading canned scripts. Instead, we provide real answers from real people – computer hardware and software professionals that make technology simple.
06/08/2021 , AR
Great Experience
06/08/2021 , WV
Excellent in all regards.
06/07/2021 , CA
Tech was good and helpful, but this is my fifth call this weekend/Monday about this issue. No one answered the 877 line this weekend. Looped me back to musak. Sent two emails - no response. Tried to chay - no response.
Very frustrating and unhelpful for a long-term client.
06/07/2021 , MD
he was cool and knowledgable
06/07/2021 , FL
Support tech was very patient and resolved my problem. He also checked and updated any Windows updates that I had missed.
06/07/2021 , MO
This support team is top notch. Every time I have an issue or question they are right on top of it and I appreciate their ability to answer questions and keep me able to use my computer
06/07/2021
Always do a great job
06/06/2021 , NY
These guys & ladies are always on point, kind and courteous.
06/05/2021 , CA
Angelo T. Was great, I had some issues be sides the tune up and Angelo gave me a clear explanation on a couple things I had. Every time I call for support, I learn something. I appreciate the professionalism your tech support have.
06/05/2021 , TN
Other than the long wait to get connected, it was a good experience. I'm assuming that you are having trouble getting people back to work when they're being paid to stay home.
06/05/2021 , MI
EXCELLENT!!!!!!
06/05/2021
My printer was working due to having to perform a restore and got great help reinstalling the software, drivers etc. Thank You!
06/05/2021 , TX
I have been and will continue to be a OneSupport customer. OneSupport keeps my computer tuned-up and addresses any and all issues I have or had in the passed. About 4 years ago my computer system had to be re-loaded and I did lose some of my data files but OneSupport recovered most of them and now I know more about what files I need backed up. This is a very satisfied customer. Thank you all at OneSupport and keep up the great work!
06/05/2021 , CA
Excellent customer support, very knowledgeable and helpful !
06/04/2021 , LA
The tech (Brandon, I think) was very patient and stayed with me until I was clear on everything. Gee, it's great to speak to an actual person!
06/04/2021
when I call One Support, they are right there for me.
06/04/2021 , NV
Everything was great.. the technician solved the problem
06/04/2021 , FL
I AM THE LEAST GEEKY PERSON ON THE PLANET SO FOR THE FIRST TIME IN A LONG TIME I HAD DIFFICULTY UNDERSTANDING WHAT I WAS BEING ASKED TO DO. MY HARD DRIVE GOT FRIED AND ALL i WANT TO DO NOW IS RESTORE AS MUCH STUFF AS I CAN AS EASILY AS POSSIBLE, AND IT WASN'T EASY THIS TIME - I PAY FOR YOUR SERVICE TO RELIEVE MYSELF FROM DOING ANYTHING AND THIS TIME I WAS GIVEN AN ASSIGNMENT THAT I JUST DON'T UNDERSTAND SO I REALLY DON'T FEEL QUALIFIED TO DO ANYTHING. I MAY START OVER TOMORROW WITH ANOTHER TECH.
06/04/2021 , WV
This service was recommended by the tech support person, Jason, from H-P Direct.
There were two issues that I had made contact about.
The first issue was general in nature - slow functioning/operation of my H-P Envy machine which often simply 'locked up' whenever I attempted to click on a function - open a browser, etc.
The second issue was more specific - failure of my H-P 5530 to scan or copy. Simply printing was not - has never been an issue.
The second issue appears to have been a hardware glitch that has been resolved for the moment.
A scan was recommended to address the slow functioning issue.
06/04/2021 , TX
The team at One Support is always helpful and quick with solving my issues. It is so much easier to get through the day knowing I don't have to do my own troubleshooting.
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