nyfurnitureoutlets.com Reviews

About this Company

New York Furniture Outlets, Inc was founded in 2004 to offer exceptional customer experience for people who shop furniture online. We do a lot of work, choosing the best manufacturers and wholesalers of home furniture to deliver exceptional quality for your interior.

Combining together personal approach with cutting-edge web technologies we strive to give our customer a fast and convenient offer on their needs. With selection of over 25 thousands of products offered by 30 furniture brands, for sure we have something for every customer. High appreciated by customer reviews by high BBB rating and Google reviews. Our customers can easily reach our customer support by phone or online chat.

Bring special luxury to your home interior with a right selection of furniture offered by New York Furniture Outlets at the best prices right now!

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1,758 Verified Customer Reviews

1,758 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.9

Overall Star
Rating

5 Shopper Approved - Review Star
1589
(90.4%)
4 Shopper Approved - Review Star
141
(8%)
3 Shopper Approved - Review Star
27
(1.5%)
2 Shopper Approved - Review Star
0
(0%)
1 Shopper Approved - Review Star
1
(0.1%)

Customer Service
4.9
5 Shopper Approved - Review Star
982
4 Shopper Approved - Review Star
66
3 Shopper Approved - Review Star
3
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
1
Price Satisfaction
4.9
5 Shopper Approved - Review Star
1588
4 Shopper Approved - Review Star
162
3 Shopper Approved - Review Star
7
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
1
SHOW DETAILS

5-star reviews
1,500+

5-star reviews

6 years collecting reviews

About this Company

New York Furniture Outlets, Inc was founded in 2004 to offer exceptional customer experience for people who shop furniture online. We do a lot of work, choosing the best manufacturers and wholesalers of home furniture to deliver exceptional quality for your interior.

Combining together personal approach with cutting-edge web technologies we strive to give our customer a fast and convenient offer on their needs. With selection of over 25 thousands of products offered by 30 furniture brands, for sure we have something for every customer. High appreciated by customer reviews by high BBB rating and Google reviews. Our customers can easily reach our customer support by phone or online chat.

Bring special luxury to your home interior with a right selection of furniture offered by New York Furniture Outlets at the best prices right now!

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K
Kate
09/14/2022 , ON

I purchased an American Eagle L070 L-shaped sofa sectional from New York Furniture Outlets store in March 2022.
This is the worst piece of furniture I have ever purchased in my life! It arrived packed well, but that's the only positive thing.
The biggest problem is that 3 out of 5 round legs cannot be installed straight (vertical, perpendicular to the sofa) and apparently, that led to a number of problems.
2 of those 3 legs (the ones in the middle) are floating in the air!!! Yes, they are not touching the floor!

It's been 5 months since I filed a claim. These are the words from their customer service from long ago: "a replacement does not guarantee that it won't arrive to you damaged again, or even in worse condition". But all defects we got were NOT AS A RESULT OF SHIPPING HEAVY ITEMS. These are the manufactured defects.
One crooked leg on the side caused inside damage simply because we were sitting on the sofa and applying pressure on it. The locking mechanism doesn't hold two sofa parts together, each time when we sit, they are moving against each other.
Technician sent by the store to examine the sofa confirmed that these are MANUFACTURE DEFECTS.
The whole list of problems: crooked legs, back of one section is lower than others, one side pillow moving mechanism is not hidden enough(like the other one), parts are moving against each other constantly, ripped leather, different washers for the same legs - this is what we got from NY FURNITURE OUTLETS store. I can't even find any decent words to describe the quality we received.
Another fun fact: they send us replacement legs even shorter than what we have! (as if they could be installed perpendicular to the sofa, but not, no leg can do that - confirmed by the technician).

Price
1/5
Customer Service
1/5

D
Derek G.
01/25/2022 , DC

Nice, comfortable table with 2 chairs that suits my small kitchen well. The chairs are soft, the table is very tight. The chairs are very comfortable to sit on for long periods of time. Would definitely recommend.

Price
5/5
Customer Service
5/5

L
Lena L.
01/24/2022 , RI

I ordered Traditional Fabric & Faux Leather Side Chairs Valencia. They were delivered date and day expected. Good quality and very beautiful ones. Would definitely recommend NY Furniture Outlets to family and friends .

Price
5/5

E
Eliza M.
01/21/2022 , MA

Excellent experience! Bought a bedroom set for my new house and it is perfect! Got it in 2 weeks, with white glove delivery. The support was very useful in making the final choice.

Price
5/5
Customer Service
5/5

V
Vincent L.
01/20/2022 , ND

First time using this furniture store, will definitely use it again. I also want to note a well-thought-out site. very easy to use and good prices, very helpful staff.

Price
5/5
Customer Service
5/5

C
Chalie W.
01/19/2022 , AK

I was looking for a new bookcase that could hold all my books and boxes and I'm glad I found one. I received the furniture quickly and it was in perfect condition. I was able to put this together myself in no time.

Price
5/5

M
Monty R.
01/18/2022 , NH

Love my new bedroom set. The support team was also a pleasure to work with.

Price
4/5
Customer Service
5/5

R
Russell B.
01/17/2022 , GA

This is one of the best purchases I've made on the internet. The furniture for our living room looks very nice, it is made of solid wood. Feels durable and looks great in the room.

Price
5/5

H
Haley H.
01/13/2022 , AR

I ordered the amazing grey fabric chairs. They were delivered on the expected date. Good quality, very comfortable chairs. Would definitely recommend NY Furniture Outlets to family and friends.

Price
5/5

B
Benton G.
12/27/2021 , DE

My wife and I wanted something nice and modern for our kitchen and these wonderful chairs are perfect! Thanks for the service!

Price
5/5

R
Ronald M.
12/24/2021 , AL

Fantastic service, lovely furniture of a good quality. Would definitely recommend and consider for the future purchases!

Price
5/5

B
Brook L.
12/22/2021 , CO

Bought a kitchen table and 4 chairs. This furniture is of excellent quality and excellent value for money. I highly recommend this company and their furniture.

Price
5/5

M
Martin M.
12/21/2021 , NE

Love my new living room set. The support team was also a pleasure to work with. Buying such a set is a huge investment and I was very happy from start to finish.

Price
5/5
Customer Service
5/5

E
Elina W.
12/20/2021 , FL

I was looking for a low bookcase that could hold all my books and a couple of boxes and I'm glad I found one. I received the package quickly and the box was in perfect condition. All parts were there and in 100% good condition. I was able to put this together myself in 40 minutes. Overall, I think this is a beautiful item and I am completely happy with my purchase.

Price
5/5

U
Ursula S.
12/17/2021 , OK

I am really impressed with this spacious and comfortable dresser. I needed more storage space and this turned out to be a great buy. Very fast and easy delivery.

Price
5/5

L
Leonard H.
12/16/2021 , WA

The item arrived ok. The armchairs are comfortable and very stylish, well designed. Unfortunately, the delivery was delayed.

Price
5/5
Customer Service
4/5

E
Edgar W.
12/15/2021 , TX

I was very impressed with their customer service. I received my furniture on time and in excellent quality. Good luck - NY Furniture Outlet is a great product with great support and you deserve a huge hit!

Price
5/5
Customer Service
5/5

F
Franco H.
12/14/2021 , HI

Excellent quality furniture. Ordered and delivered exactly to plan! New to ordering from this company, so really happy with the service. The chairs are excellent quality too.

Price
4/5
Customer Service
5/5

A
Angel R.
12/13/2021 , BC

I'm really happy with the product and service I received. The delivery was on time and the quality of the product is very good.

Price
5/5

M
Michele J.
12/10/2021 , VT

I ordered the amazing blue fabric chairs. They were delivered on the expected date and date. Good quality, easy to assemble. Would definitely recommend NY Furniture Outlets to family and friends.

Price
5/5

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