michaelandsonrichmond.com Reviews

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232 Verified Customer Reviews

232 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.2

Overall Star
Rating

5 Shopper Approved - Review Star
148
(63.8%)
4 Shopper Approved - Review Star
41
(17.7%)
3 Shopper Approved - Review Star
17
(7.3%)
2 Shopper Approved - Review Star
3
(1.3%)
1 Shopper Approved - Review Star
23
(9.9%)

Product Satisfaction
4.4
5 Shopper Approved - Review Star
23
4 Shopper Approved - Review Star
6
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
3
Price Satisfaction
4.0
5 Shopper Approved - Review Star
17
4 Shopper Approved - Review Star
9
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
3
1 Shopper Approved - Review Star
3
Customer Service
4.0
5 Shopper Approved - Review Star
4
4 Shopper Approved - Review Star
0
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
1
SHOW DETAILS

5-star reviews
100+

5-star reviews

6 years collecting reviews
Filter
S
Shopper Approved - Verified Customer Stephanie
07/31/2020 , VA

No ability to select appt time date, submitted request for service appt but no one ever followed up. Went with Woodfin.

Product Satisfaction
1/5
Price
1/5
Customer Service
3/5

R
Shopper Approved - Verified Customer Robert N.
07/19/2020 , VA

Air conditioning wasn't working properly or so I thought. I contacted Michael and Sons they dispatched a Tech who did nothing but take pictures and say we needed one of your service plans. The lowest priced plan cost $1899 I was suspicious of all the service he said we needed so I contacted AC company that installed the system. They charged me $65 for a service fee. After they were done my AC worked fine. These guys are total crooks. Do not have them come out before reading reviews, many other people have said the same thing. And i am telling anyone who will listen not to ever call these guys for service. All they will do is drain your bank account.

Product Satisfaction
1/5
Price
1/5
Customer Service
1/5

S
Shopper Approved - Verified Customer Spencer B.
07/18/2020

Very easy to set up


D
Shopper Approved - Verified Customer Dorothy E.
06/30/2020

Very helpful


M
Shopper Approved - Verified Customer Meghan C.
06/23/2020

I like being able to submit my request online

Product Satisfaction
5/5
Price
4/5
Customer Service
5/5

D
Shopper Approved - Verified Customer Darlene W.
06/22/2020

Online help so far excellent. The technician was very polite and professional. He explained why we were having the problem and how he would correct it.

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

S
Shopper Approved - Verified Customer Sharon
06/22/2020

Website very easy to navigate.


D
Shopper Approved - Verified Customer Darry E.
06/22/2020

Haven't serviced my residence yet.


M
Shopper Approved - Verified Customer Michael W.
06/15/2020

Excellent site for requesting service and type of service work needed.


P
Shopper Approved - Verified Customer peter
06/10/2020

so far so good...


R
Shopper Approved - Verified Customer Rodney S.
06/10/2020

Requested a system quote.


L
Shopper Approved - Verified Customer Lisa H.
06/08/2020

Only requested service online so far.


P
Shopper Approved - Verified Customer Peter F.
06/08/2020

excellent SERVICE. Service so far has been for electrical


M
Shopper Approved - Verified Customer martin J.
06/07/2020

on line service order seems to work so far


L
Shopper Approved - Verified Customer Linda W.
06/07/2020

So far simple and straight forward. Website easy to navigate.


P
Shopper Approved - Verified Customer Patrick F.
06/07/2020

Do far great


M
Shopper Approved - Verified Customer Marcus A.
05/28/2020

great


A
Shopper Approved - Verified Customer Alma C.
05/25/2020

Haven’t received as of yet


K
Shopper Approved - Verified Customer Kathy K.
05/14/2020

I have submitted a request for an HVAC estimate


C
Shopper Approved - Verified Customer Christine F.
05/11/2020

Your website is easy to navigate through.


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