koehnjewelry.com Reviews

About this Company

We specialize in beautiful diamonds, engagement rings, wedding rings, and diamond jewelry.  We live to "Rock Worlds" through what we do, how we do it, and what we sell.  It's more than diamonds and rings in the end...it's about YOU...and your moment in the sun.  

You'll know we're different (in a good way) the second you walk in with the best staff in the world, Hearts On Fire Diamonds, Tacori, Simon G, Henri Daussi, Pandora Jewelry, Honora Pearls, and Alex & Ani. We're a diamond store to be sure...but with a twist. You'll definitely walk out different than when you came in. Visit our Wisconsin Jewelry Store.

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91 Verified Customer Reviews

91 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.9

Overall Star
Rating

5 Shopper Approved - Review Star
87
(95.6%)
4 Shopper Approved - Review Star
2
(2.2%)
3 Shopper Approved - Review Star
1
(1.1%)
2 Shopper Approved - Review Star
0
(0%)
1 Shopper Approved - Review Star
1
(1.1%)

Customer Service
5.0
5 Shopper Approved - Review Star
1
4 Shopper Approved - Review Star
0
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Product Satisfaction
5.0
5 Shopper Approved - Review Star
35
4 Shopper Approved - Review Star
1
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
SHOW DETAILS

5-star reviews
87

5-star reviews

About this Company

We specialize in beautiful diamonds, engagement rings, wedding rings, and diamond jewelry.  We live to "Rock Worlds" through what we do, how we do it, and what we sell.  It's more than diamonds and rings in the end...it's about YOU...and your moment in the sun.  

You'll know we're different (in a good way) the second you walk in with the best staff in the world, Hearts On Fire Diamonds, Tacori, Simon G, Henri Daussi, Pandora Jewelry, Honora Pearls, and Alex & Ani. We're a diamond store to be sure...but with a twist. You'll definitely walk out different than when you came in. Visit our Wisconsin Jewelry Store.

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D
Dana
06/16/2020 , WI

I wish I had a 'before' picture of my wedding ring with 20 years of neglect showing. They gave me my repaired ring and I blurted 'Are you flipping kidding me??!!' The workmanship is out of this world! THANK YOU!!!

Product Satisfaction
5/5

T
TB
12/13/2019 , WI

I brought my wedding ring in for repair. Every person I dealt with was professional, kind, and friendly. I was treated like a valued customer, even though I was not making a purchase. The work was done promptly and the quality of the work was excellent. In addition to being repaired, my 34-year old ring had been cleaned and polished and restored to the way it looked when it was first purchased. It was evident they take great pride in their work.

Product Satisfaction
5/5

L
Lynn A.
07/31/2019 , WI

As always they did a wonderful job fixing my ring. I can't say enough everyone is great.

Product Satisfaction
5/5

M
Shopper Approved - Verified Customer Michelle B.
02/13/2019

Margo has been so patient with me! And i will be back!


P
Shopper Approved - Verified Customer Patti Z.
01/21/2019

Dream come true!!! Susan was fabulous!

Product Satisfaction
5/5

A
Shopper Approved - Verified Customer Anonymous Customer
12/30/2018

Andy always tries to make your experience wonderful and does everything he can for you.


K
Shopper Approved - Verified Customer Kelley P.
11/08/2018

Excellent service and great options!


C
Shopper Approved - Verified Customer Chris B.
06/24/2018

I’ve been a long-time customer with my hearts on fire rings and earrings. The service is always excellent. I only trust Koehn & Koehn. I travel from Glendale, 30 miles one way.

Company Response

Wow....I'm very late in responding to this, but THANK YOU!  We appreciate you making the trip when you come in, and I'm glad we make it worthwhile for you.  Until next time...thanks a million!

All the best,

Andy Koehn

A
Shopper Approved - Verified Customer Anonymous Customer
06/18/2018

I came in looking for a gift for my sister on her wedding day. Some how they had just what I was looking for. The guy who worked with me was not only super knowledgeable but understanding of exactly how I felt as a customer making such a special purchase. He took time and answered all my questions and it was in all a delightful experience. I highly recommend Koehen & Koehen as they take the work out of narrowing out the perfect pieces of jewelry for you. I didn't see a thing there that wasn't absolutely gorgeous!!! Thank you so much!!!

Company Response

It was a really fun experience for us too!  Thank you for sharing the meaning behind the gift with us, and for sharing what you discovered quite by accident: finding something perfect doesn't need to be a lot of work ;-)
Thanks again for visiting, for the kind review, and we'll see you again soon!

All the best,

Andy Koehn

C
Shopper Approved - Verified Customer Cynthia B.
05/15/2018

Bravos to the KK staff! My ring sparkles like a symphony!

Company Response

Ahhhhh...music to our ears ;-)

Thank you for choosing us to help you keep your jewelry nice and shiny.  (And for this very nice review.)

Hope to see you again soon!

All the Best,

Andy Koehn

W
Shopper Approved - Verified Customer Wendy R.
04/27/2018

Very friendly staff. Answered all my questions and were excited to help me shop. Brought my wedding rings in for repair. The goldsmith made my rings look like they were brand new. Quality craftsmanship and excellent customer service.

Company Response

Wendy we appreciate this feedback very much!  Thank you, thank you!

All the Best,

Andy Koehn

S
Shopper Approved - Verified Customer Suzanne H.
04/19/2018 , WI

Every experience has been amazing and they are always awesome at finding exactly what I'm looking for! The level of customer service is excellent and appreciated!

Product Satisfaction
5/5

Company Response

Thank you Suazann!  What a nice review!  (We appreciate you coming to us when you're in the market for special things.)
Take care and we look forward to seeing you again!

All the Best,

Andy Koehn

Z
Shopper Approved - Verified Customer Zach
04/09/2018 , WI

Was very helpful in finding me the ring I was thinking of!!!

Product Satisfaction
4/5

Company Response

Well thank you very much for the review, Zach!  It's our job to make this easy for people...and it sounds like we did OK for you.  Glad to hear it.  (We'll work harder next time to get that 5th star...)

Thank you for coming to Koehn & Koehn!

All the Best,

Andy Koehn

T
Shopper Approved - Verified Customer Tori N.
04/01/2018

I had my ring fixed, it came back more beautiful than when I first received it.

Product Satisfaction
5/5

Company Response

Oh great!  We love it when people can see our goldsmith's amazing work for themselves.  Thanks so much for the review!  We appreciate it very much!

All the Best,

Andy Koehn

A
Shopper Approved - Verified Customer Anonymous Customer
03/05/2018

Everyone is very friendly and fast turn around

Company Response

Thank you so much for the review!  We appreciate it and will continue on our friendly streak  thanks to people like you ;-)

Best,

Andy Koehn

A
Shopper Approved - Verified Customer Anonymous Customer
01/15/2018

Couldn't be happier that with the work Koehn & Koehn did to restore my ring back to its original shine. Great service and super fast!

Product Satisfaction
5/5

Company Response

It's always great to get reviews like this, and we thank you from the bottom of our hearts for coming to our store, and for taking the time to review us!

Best,

Andy Koehn

A
Shopper Approved - Verified Customer Anonymous Customer
12/19/2017

Absolutely exceptional service! My husband and I were looking to upgrade my wedding ring diamond. Andy and Angela helped guide us through the entire process with such care and passion! When I received my ring back I was speechless on how beautifully they had transformed my original ring into exactly what I wanted!!

Company Response

That was SO fun and you were both great to work with.  (Your reaction was the BEST.)  Thank you again for choosing us, and for this great review!  Take care...

Best,

Andy Koehn

A
Shopper Approved - Verified Customer Anonymous Customer
12/15/2017

Long time business that continously exceeds customer service expectations. Highly recommend.

Company Response

Thank you, thank you, thank you!

Best,

Andy Koehn

K
Shopper Approved - Verified Customer Karen B.
12/10/2017

My husband and I are new to West Bend. We saw online that Koehn Jewerly store carried Tacori, so we stopped in to check out their Christmas Gifts. We experienced fantastic customer service! We were greeted with a warm, and friendly atmosphere by Andy the owner. He was so personable that it made our shopping experience enjoyable and fun, plus we found a unique gift there. Thanks Andy for the tips about the town!

Product Satisfaction
5/5

Company Response

You're welcome, Karen!  (And thank you for the review!)  Glad to meet you and we hope to see you again in the near future!  (I used 3 exclamation points.  Whoa...that's a lot.) (!)

Best,

Andy Koehn

A
Shopper Approved - Verified Customer Anonymous Customer
12/05/2017

Staff was very friendly, no pressure atmosphere! My repaired jewelry is beautiful!!

Company Response

So glad you were able to see firsthand how great our goldsmith is!  Thanks for the review!

Best,

Andy Koehn

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