www.kellysflooring.com Reviews

5 Stars

4.7 Overall Rating

Based on 95
5 Star Reviews 4 Star Reviews 3 Star Reviews 2 Star Reviews 1 Star Reviews
Patti H | Submitted 19 Apr 2017

It took 3 days to install the wood flooring. The first day the team worked all day and then the 2nd day they quit at 2:00 and they only had about 1 hr of work left. Came back the 3rd day and it was later and finished up the floor plus cleaned up the mess in 1.5 hrs.

Then, they cut the wood in the house with no bag to collect the dust. I just had the room painted and I had dust all over the house in a couple of the rooms. When we had the wood floor installed in rest of the house, that team of workers had a bag to collect the dust from cutting the wood. I just did not care for this team of installers as I felt they just didn't care.

Would Buy Again 5 5.0
Customer Service 5 5.0

Response from www.kellysflooring.com:

Patti – Thank you for taking the time to review us and give us your feedback. We really appreciate it. We are sorry that you felt the installers didn’t care. We always strive to make sure that all of our customers know how much we care about each and every installation. We do apologize for all the dust, but that is hard to avoid when we are tearing out ceramic tile. We always strive to improve and take your feedback to make sure all of our customers are happy.

Sandy | MO, United States | Submitted 18 Apr 2017

We were satisfied with the whole process (selecting flooring and having it installed). Both jobs (bathroom tile and new stair carpeting) look great and we have gotten compliments on them.

Would Buy Again 4 4.0
Mark and Jan | MO, United States | Submitted 28 Mar 2017

Great group of professional and caring people to work with. We will definitely consider using Kelly for future needs.
Thank you.

Would Buy Again 5 5.0
Debbie | MO, United States | Submitted 20 May 2016

I purchased hardwood flooring for my great room and entry foyer. The wood itself is beautiful, and Kellys Flooring sold it at a reasonable price. The salesman was very knowledgable and helpful. However, I am not happy with the installation . There are obvious gaps between some of the floor boards, some as wide as 1/8". They are visually noticable and I feel them if I walk barefoot on the floor.

I also purchased 3 rooms of smartstrand carpet......then I needed to buy a new vacuum cleaner because my Dyson wouldnt move across the carpet. I am okay with doing that, but kinda think that seller should let buyer know that certain vacuum cleaners will be an issue. Also, note to anyone buying smartstrand - it is beautiful and so very soft (love that!), but it shows every footprint when you walk on it. Kinda bothers me to see that. FYI - Cleans easily, I have not needed a professional carpet cleaning since buying this 2 1/2 years ago.

Would Buy Again 4 4.0
www.kellysflooring.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.
John | MO, United States | Submitted 5 May 2016

All work was completed in a timely manner, the two gentlemen were very polite and left no mess what ever.
For retired people, this was very much appreciated.

Would Buy Again 4 4.0
Amy | MO, United States | Submitted 5 May 2016

The installers were very friendly and professional, did great work, and cleaned up when done. The floor they installed looks great.

Would Buy Again 4 4.0
Average of 14 reviews without comments.
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