karlabs.com Reviews

5 Stars

4.9 Overall Rating

Based on 341
5 Star Reviews 4 Star Reviews 3 Star Reviews 2 Star Reviews 1 Star Reviews
texas | TX, United States | Submitted 15 Jun 2016

I would have appreciated a bit of commentary on the report. $250 lab test without a comment about the water itself. Would the report results be considered excellent water,well above average, average, good, fair, yuckey, etc. For the money, that would have made a big difference. The report is thorough but it don't know what to compare it against -- all the numbers look good or great, but an additional comment from the professionals at the lab would be appreciated. Thank you,

Recommend this Company 3 3.0
Would Buy Again 3 3.0
Price 2 2.0
Product Satisfaction 3 3.0
Delivery Time 3 3.0
karlabs.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

Response from karlabs.com:

This is why we have example reports on the website where the kits are sold so customers will know exactly what they will get. A summary narrative might be helpful for some, but the increased labor cost would inflate our value-centric kits out of the market. Some customers call us for a summary. Our telephone number is on the report.

hem d | NY, United States | Submitted 12 May 2016

i know i paid for the $49 package, but there should be more advice about what action to take when harmful bacteria is found, such as what was found in my sample.

Recommend this Company 3 3.0
Would Buy Again 3 3.0
Price 3 3.0
Product Satisfaction 2 2.0
Delivery Time 4 4.0
Customer Service 2 2.0

Response from karlabs.com:

Thanks for using our lab. It's near the end of our lab report (Page 5). Below is what is says:

"Bacteria, E. coli and total Coliform: These bacteria come from human and animal wastes and are found throughout the environment. Most coliform bacteria are not a health threat, but some strains are pathogenic. Testing for Coliforms is used to indicate whether other potentially harmful bacteria may be present. Kitchen faucets with an aerator screen, infrequently used faucets, and outdoor faucets are more prone to grow bacteria. It is not uncommon for the sample to become contaminated by touching the threads on the vial and/or placing the cap on a counter top. Chlorination/flushing of the well and plumbing system will help reduce or eliminate the bacteria. Most public water systems maintain a low concentration of chlorine to control bacteria."

Thanks again for using our lab. We appreciate it!

Average of 118 reviews without comments.
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