“Had trouble placing an order with my gift certificate. No customer service available for a week. Now some of my items disappeared from my cart as they are now retired. The help section on the checkout does not work - the link is broken. Checkout process should be more intuitive and help should work. Love your products so will continue to purchase from you and grateful for the Christmas giveaway.”
“Website needs work Some of the products are really awesome in detail & flexability, allowing a great deal of creativity.
However, the website needs work. Optional links on the left take you to a message screen that says "sorry, no items match your search," even though the link is available (e.g., Dutch Iris & Easter). In addition, in at least one instance, explanatory text detailing project creation flowed off the right edge of the page, & no scrollbar came up to allow the entire instruction to be viewed. In addition, clicking on details about specific stamps doesn't give the viewer any info about the dimensions of the stamps in the set.
Finally, one of the stamps I finally selected didn't show up unless I clicked on another stamp set, then scrolled down through some of the projects created using that stamp set. Furthermore, when clicking on each of those stamp options (wood mounted, unmounted & ez mount foam) the product detail still listed each of these options as being mounted on wood.
I would suggest that, if a product isn't available, there should be no link to take you to a "sorry, it's not available" page. I would also suggest that details be provided for each product indicating the dimensions of the stamps in a set. Although a viewer can visually see that some of the stamps in a set are larger than others, it would be nice to know if the largest will require a 2, 3, 4" inch acrylic block for stamping, or perhaps even larger or smaller. Finally, I think that someone should make sure that all project instructions are fully viewable when they come up. To have half of the structions flow off the page is useless to the viewer.”
This review was entered into RatePoint ® and imported into Shopper Approved on
7 Feb 2012