Guest Reservations™ is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide.
About Guest ReservationsGuest Reservations™ is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide. Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations ReviewsGuest Reservations is a safe and trusted way to book hotels online, and has a 4.5/5.0 Customer Review Rating across the web. Guest Reservations leads by example with top customer service and reviews. Guest Reservations Customer Care is open 24 hours per day, 7 days per week. Read more featured Guest Reservations Reviews.
Is Guest Reservations Legit?Guest Reservations has top customer service, travel satisfaction, and positive reviews. Many Guest Reservations customers are satisfied with their purchases and enjoy Guest Reservations's exclusive deals, leading customer service, and huge selection of hotels as an independent travel network.
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81,672 Verified Customer Reviews
81,672 Customer Ratings and Reviews
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4.5
Overall Star
Rating
5-star reviews
- 4023 Kennett Pike #53238 Wilmington, DE 19807
-
Today: 24hours
- Sunday24 hours
- Monday24 hours
- Tuesday24 hours
- Wednesday24 hours
- Thursday24 hours
- Friday24 hours
- Saturday24 hours
- [email protected]
- +18554701527
- https://www.guestreservations.com/about/contact
About This Company
Guest Reservations™ is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide.
About Guest ReservationsGuest Reservations™ is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide. Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations ReviewsGuest Reservations is a safe and trusted way to book hotels online, and has a 4.5/5.0 Customer Review Rating across the web. Guest Reservations leads by example with top customer service and reviews. Guest Reservations Customer Care is open 24 hours per day, 7 days per week. Read more featured Guest Reservations Reviews.
Is Guest Reservations Legit?Guest Reservations has top customer service, travel satisfaction, and positive reviews. Many Guest Reservations customers are satisfied with their purchases and enjoy Guest Reservations's exclusive deals, leading customer service, and huge selection of hotels as an independent travel network.
Guest Reservations Social MediaGuest Reservations Twitter
Guest Reservations Instagram
Guest Reservations Facebook
Guest Reservations Pinterest
Guest Reservations YouTube
Guest Reservations Crunchbase
01/30/2024 , OH
Very dishonest with outrageous fees. Their website is designed to make it look like the actual hotel site. Reps are pushy, lying that you're getting the lowest rate and that you need to book right now because it's the last room left. Well, I managed to contact the actual hotel and found out they lied and it was not the last room left and it wasn't the best rate as the hotel had a lower nightly rate. Guest Reservations also charged over $100 in extra fees. Absolutely outrageous, dishonest, and amounting to fraud and theft in my opinion.
01/30/2024
Smooth and clear
01/12/2024
I feel like I was lied to in the way the website guaranteed a low rate. I will not use this site and will warn others not to
10/29/2023
Q
10/13/2023
My room rate was great, but $127 was added in ... fees??? And this wasn't made clear enough, until I had pushed pay! Very disappointed!
Company Response
Hi Gail,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
10/12/2023 , Fl
Web site needs to show more reservation details!!!!! The room I reserved was not what I reserved. I reserved a king room and received a rwo queen room. Water was also dripping on us on our balcony.
09/29/2023 , France
The reservation was quite simple.
09/28/2023
Efficient
09/27/2023
Website is extremely easy to use.
09/26/2023
Good
09/26/2023
Excellent booking system, very easy to work with.
09/25/2023
easy
09/22/2023 , TN
123
09/21/2023
Quick and easy
09/21/2023
Thank you!
09/21/2023
Staying here to be ready for my surgery in the am at Baton Rouge General. I live out of the area. Wonderful proxemity to hospital and excellent customer service!!
09/20/2023
The additional fees that were tacked on to a $263 room rate for one night is absolutely ridiculous. Why do you have fees that total $132? It's deceptive.
Company Response
Hi Michael,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
09/20/2023
Price does not correspond: it said 175/night on your website
you then charged 120 euro extra FOR FEES (!!!!), are you nuts??
I ENDED UP PAYING 478 EUROS FOR SAME EXACT ROOM ON BOOKING.COM AT 368
it's FRAUD
P.S. ON YOUR EMAIL YOU ALSO SAY: "BEST RATE POLICY - CALL AND WE REIMBURSE YOU"
BS...YOU ONLY GAVE 70$ BACK
it's FRAUD
Company Response
Hi Kilian,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
09/20/2023
All went well. Easy to use
09/19/2023
First time so we will see
- 4023 Kennett Pike #53238 Wilmington, DE 19807
-
Today: 24hours
- Sunday24 hours
- Monday24 hours
- Tuesday24 hours
- Wednesday24 hours
- Thursday24 hours
- Friday24 hours
- Saturday24 hours
- [email protected]
- +18554701527
- https://www.guestreservations.com/about/contact
About this Company
Guest Reservations™ is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide.
About Guest ReservationsGuest Reservations™ is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide. Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations ReviewsGuest Reservations is a safe and trusted way to book hotels online, and has a 4.5/5.0 Customer Review Rating across the web. Guest Reservations leads by example with top customer service and reviews. Guest Reservations Customer Care is open 24 hours per day, 7 days per week. Read more featured Guest Reservations Reviews.
Is Guest Reservations Legit?Guest Reservations has top customer service, travel satisfaction, and positive reviews. Many Guest Reservations customers are satisfied with their purchases and enjoy Guest Reservations's exclusive deals, leading customer service, and huge selection of hotels as an independent travel network.
Guest Reservations Social MediaGuest Reservations Twitter
Guest Reservations Instagram
Guest Reservations Facebook
Guest Reservations Pinterest
Guest Reservations YouTube
Guest Reservations Crunchbase
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