goldengalapagoscruises.com Reviews

About this Company

 

 Golden Galapagos is a full-service and Carbon Neutral Cruise Operator specialized in Luxury   Cruises  in the Galapagos Islands and top experiential travel on mainland Ecuador.

 Golden Galapagos fleet features four luxury catamarans in the Galapagos Islands: M/C Endemic, M/C     Elite,  M/C   Ocean Spray and M/C Petrel. We are specialist in small luxury cruise experiences   in   Galapagos. 

 

 Our premium vessels are spacious,   comfortable, and   eminently   seaworthy,   featuring panoramic views   of the   islands   from all   interior   areas and from the comfort   of each   suite.


The private outdoor balconies and sweeping   ocean views   enjoyed from each suite inspire   travelers to  form a more intimate   bond   with the   islands and their incredible wildlife,
delivering the   ultimate luxury  experiences while cruising in the remote   Galapagos   Islands.

Interconnecting suites area featured for small groups and families. Catamarans are also availavle on a charter basis.

 Expeditions are a special feature of each trip, with guests being provided with all the equipment they need. This   includes action cameras, binoculars, yoga mats, snorkeling gear, and wetsuits.

Join us in an exceptional cruise into the remote and unique Galapagos Islands.

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15 Verified Customer Reviews

15 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.9

Overall Star
Rating

5 Shopper Approved - Review Star
13
(86.7%)
4 Shopper Approved - Review Star
2
(13.3%)
3 Shopper Approved - Review Star
0
(0%)
2 Shopper Approved - Review Star
0
(0%)
1 Shopper Approved - Review Star
0
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Customer Service
5.0
5 Shopper Approved - Review Star
2
4 Shopper Approved - Review Star
0
3 Shopper Approved - Review Star
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2 Shopper Approved - Review Star
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1 Shopper Approved - Review Star
0
Would Buy Again
4.9
5 Shopper Approved - Review Star
14
4 Shopper Approved - Review Star
1
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Product Satisfaction
4.9
5 Shopper Approved - Review Star
14
4 Shopper Approved - Review Star
1
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
SHOW DETAILS

5-star reviews
13

5-star reviews

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R
Ricardo
12/04/2023 , quito

Only sad thing is that I lost my sunglasses on the arriving canoe

Would Buy Again
5/5
Product Satisfaction
5/5

Experience

Wildlife Experience Cuisine onboard Crew and Hospitality Guide Knowledge and Skills

Company Response

Dear Ricardo,

 

Thank you for sharing your experience with us. We're delighted to hear you enjoyed your time with us. We understand the disappointment about losing your sunglasses, and we apologize for any inconvenience.


We appreciate your feedback and hope to welcome you back for another memorable visit. Safe travels


G
Gabriela S.
11/24/2023 , Zurich

A once in a lifetime experience on a high level. Just great!

Would Buy Again
5/5
Product Satisfaction
5/5

Experience

Wildlife Experience Daily Excursions Activities (snorkeling, kayaking, paddle boarding) Cuisine onboard Crew and Hospitality Guide Knowledge and Skills

Company Response

Dear Gabriela,

Your positive feedback warms our hearts! We're very happy to hear your experience has a once in a lifetime experience 

Thank you for choosing Golden Galapagos, and we appreciate your kind words. We look forward to the opportunity to welcome you back for more incredible adventures in the future.


A
Anonymous Customer
11/21/2023 , CO

The ship was immaculate, the service incredible, and the Galapagos absolutely amazing. Thank you Golden Galapagos for this experience!

Would Buy Again
5/5
Product Satisfaction
5/5

Experience

Wildlife Experience Cuisine onboard Crew and Hospitality

Company Response


Your positive feedback warms our hearts! We're very happy to hear that the ship's cleanliness, the incredible service, and the awe-inspiring beauty of the Galapagos contributed to an amazing experience for you.


Thank you for choosing Golden Galapagos, and we appreciate your kind words. We look forward to the opportunity to welcome you back for more incredible adventures in the future.


C
Crickert
11/15/2023 , CO

Given the island closures, I felt that Golden did as best they could to ensure we had a great experience. We were able to see a lot of wildlife and beautiful beaches. The on-board staff was just spectacular and everything was flawless from the accommodations, to the food, to the service, etc.. The ship was beautiful in all respects.

Would Buy Again
5/5
Product Satisfaction
5/5

Experience

Crew and Hospitality

Company Response

Dear Crickert ,

We truly appreciate your understanding and positive feedback regarding the challenges posed by island closures. It's wonderful to hear that despite the circumstances, you had a great experience with Golden.

We're delighted that you were able to witness abundant wildlife and enjoy the beauty of the beaches. Your praise for our on-board staff warms our hearts, and we're delighted that everything, from accommodations to food and service, met your expectations flawlessly.

Knowing that the ship's beauty resonated with you in all respects is truly rewarding. 

Thank you for choosing Golden and for taking the time to share your positive experience. We look forward to the possibility of welcoming you back for more memorable adventures in the future.


D
Deborah D.
11/14/2023 , Netherlands

We had an amazing time, exploring the islands and activities, being on board and enjoying the vessel. The crew did everything to make us feel welcome and comfortable. The Golden Galapagos Cruise is a beautiful experience.

Would Buy Again
4/5
Product Satisfaction
5/5

Experience

Wildlife Experience Daily Excursions Crew and Hospitality Guide Knowledge and Skills

Company Response

Dear Deborah,

We are overjoyed to read about the amazing time you had exploring the islands and engaging in activities aboard the Golden Galapagos Cruise. Your positive feedback brings immense joy to the entire team.

Our crew is dedicated to creating a welcoming and comfortable environment for our guests, and we're delighted to hear that their efforts resonated with you. Ensuring that you have a beautiful and memorable experience is our top priority.

Thank you for choosing Golden Galapagos, and for taking the time to share your positive experiences. 


A
Ana Duék
11/13/2023 , Rio de Janeiro

La Selva is truly impressive and invites us to establish a deep connection with nature. Waking up to the sounds of the rainforest is priceless! I was particularly enchanted by the opportunity to be with native guides, who shared their wisdom always with enthusiasm and dedication. Delicious and creative cuisine is also a highlight of the hotel. I liked how the excursions were planned to follow the wildlife's activities. And the visit to the local community was also very special.

Would Buy Again
5/5
Product Satisfaction
5/5

Experience

Wildlife Experience Daily Excursions Cuisine onboard Guide Knowledge and Skills

Company Response

Dear Ana, 


Your review for La Selva is truly appreciated, and we're thrilled to hear about the deep connection with nature that our lodge fosters. The symphony of the rainforest awakening you each morning is indeed a priceless and enchanting experience.


It warms our hearts to know that you found the native guides to be a source of wisdom, always sharing their knowledge with enthusiasm and dedication. Connecting our guests with the profound insights of the local guides is a fundamental part of the La Selva Eco-Lodge experience.


We're delighted that you enjoyed our delicious and creative cuisine; our culinary team takes pride in crafting memorable dining experiences for our guests. It's wonderful to hear that the excursions were planned to align with the natural rhythm of wildlife activities, offering you a chance to witness the wonders of the rainforest in action. 


The visit to the local community adds a special touch, and we're grateful that you found it meaningful.


Regarding Golden Galapagos, we're pleased that our sustainability practices and transparent communication resonated with you. 


Sustainability is a core value for us, and we believe in inspiring credibility and trust through our commitment to responsible and eco-friendly operations.


Thank you for choosing La Selva and Golden Galapagos, and for sharing your positive experiences. We look forward to the possibility of welcoming you back for more immersive and sustainable adventures in the future!


R
Rear A.
11/12/2023 , MD

Over my 40 years of adventure travel all across the globe, I have never had an experience more positive than this Golden Galapagos cruise on M/V Endemic. The crew and our guide Daniel Sanchez were world-class and made every moment unforgettable. I especially want to commend Andrea Pico. She made our complex itinerary proceed without a single hitch. I will recommend Golden Galapagos to everyone I know, including the other Fellows of the Explorer's Club, who informed me about your company. Thank you for everything!

Would Buy Again
5/5
Product Satisfaction
5/5
Customer Service
5/5

Experience

Wildlife Experience Daily Excursions Activities (snorkeling, kayaking, paddle boarding) Cuisine onboard Crew and Hospitality Guide Knowledge and Skills

Company Response

Dear Rear,


Your words are truly heartening, and we're honored to have been a part of your 40 years of adventure travel! It brings us immense joy to learn that your Golden Galapagos cruise on M/V Endemic stands out as the most positive experience in your extensive global travels!


We're delighted that our crew and guide, Daniel Sanchez, provided a world-class experience, making every moment unforgettable for you. Recognition of their efforts is the highest praise, and we'll be sure to share your commendation with them.


A special acknowledgment to Andrea Pico for ensuring the seamless progression of your complex itinerary. It's our commitment to make our guests' experiences hassle-free, and we're thrilled to hear that Andrea's efforts contributed to the smooth sailing of your journey.


Thank you for the recommendation to everyone you know, including the distinguished Fellows of the Explorer's Club. We're humbled by your trust.


Your gratitude means the world to us, and we look forward to the possibility of welcoming you back for more extraordinary adventures. Safe travels!


B
Bruna A.
10/20/2023 , São Paulo

The Endemic cruise was the best experience we had in Galapagos. We explored many islands and definitely this was the best we ever had. The contact with nature, wildlife and landscapes was unbelievable. We had many activities to do, choices to do or not. The food was amazing! We loved the snacks after the tours and the crew/guide were exceptional, always helpful and sweet. We will recommend for everyone!

Would Buy Again
5/5
Product Satisfaction
5/5

Experience

Wildlife Experience Daily Excursions Activities (snorkeling, kayaking, paddle boarding) Cuisine onboard Crew and Hospitality Guide Knowledge and Skills

Company Response

Dear Bruna,

Thank you for sharing your wonderful experience on the Endemic cruise in the Galapagos! It's heartening to hear that you had such a memorable time exploring the islands and connecting with the incredible wildlife and landscapes.

The variety of activities and the delectable cuisine only added to the charm, and it's great to know that the crew and guide made your journey exceptional.

We appreciate your review and are thrilled that you enjoyed the website and social media as well. Your feedback means a lot to us, and we hope your Galapagos memories will stay with you for a long time to come!


E
Elena
10/12/2023 , FL

We only had an opportunity to sail with Golden Galapagos for 4 days and it was definitely the most luxurious high end experience we have had in Galapagos. I traveled alone with my 11 year old daughter and everything was taken care of from the moment we landed to the end. The crew and the guide were some of my favorites ( I have done 3 trips to Galapagos so I can compare). The food was phenomenal, the activities and adventures were great. Some of our "outrageous spontaneous requests" were honored ( like jumping in to swim with a hunting pod of dolphins that was following the boat). My daughter even got a birthday cake celebration on our last night. Absolutely 100% recommend this company over others.

Would Buy Again
5/5
Product Satisfaction
5/5

Company Response

Dear Elena,

Thank you so much for your heartwarming review of your recent 4-day sailing experience with Golden Galapagos! We are delighted to learn that your time with us was the most luxurious and high-end experience you've had in the Galapagos. It was a pleasure having you and your 11-year-old daughter on board.

Our dedicated crew and guides take great pride in ensuring that every detail is handled seamlessly from the moment you land to the end of your journey. We're thrilled to hear that you found the service exceptional, and it's especially rewarding to know that you appreciated the crew and guide's efforts.

We are always excited to accommodate spontaneous requests and share unique moments, like swimming with a pod of dolphins following the boat. It's fantastic to hear that your daughter had a memorable birthday celebration with us.

 


J
Jennifer M.
10/11/2023 , CA

We had such a wonderful cruise aboard Endemic with Golden Galapagos. The food, accommodations, staff and activities were absolutely fabulous. Getting to see so much wildlife up close, both on land and in the sea, was such an overwhelming, exciting experience. Golden Galapagos goes above and beyond to make your trip memorable with lots attention to detail, which is greatly appreciated.

Would Buy Again
5/5
Product Satisfaction
5/5

Company Response

Dear Jennifer,

Thank you for your glowing review of your cruise aboard the Endemic with Golden Galapagos! We're thrilled to hear that you had such a wonderful experience. Our team is dedicated to providing exceptional service, and it's incredibly rewarding to know that the food, accommodations, staff, and activities exceeded your expectations.

The Galapagos Islands truly offer a unique and awe-inspiring opportunity to connect with wildlife, and we're delighted that you had the chance to witness it up close. We take great pride in paying attention to the details to ensure our guests have a memorable and enriching journey.

We look forward to welcoming you back for another adventure in the future. Thank you we really appreciate your kind words.


P
Patty C.
09/22/2023 , CA

Golden Galápagos always replies with any question I may have in a very timely manner. Their focus on customer service is outstanding!

Catering to your personalized experience makes a huge difference, is so important for customer satisfaction and they deliver just that!

Thank you Golden Galapagos for always providing excellent customer service. I look forward to working with you and offering your amazing product to my cherished clients as well!

Would Buy Again
5/5
Product Satisfaction
5/5
Customer Service
5/5

Company Response

Dear Patty C,


We truly appreciate your heartfelt words, and your feedback means the world to us.
We take pride in providing prompt responses to your inquiries because we understand the importance of clear communication. Your satisfaction is paramount, and we are thrilled to know that our focus on customer service has not gone unnoticed.


Tailoring each experience to customers' preferences is at the core of what we do, and we're delighted to hear that it's making a significant difference. Your clients' satisfaction is equally important to us, and we're committed to consistently delivering exceptional service.
Thank you for your kind appreciation of our customer service!


C
Caleb
09/21/2023 , AB

I loved our experience right from the start with the exceptional service we received from the sales and destination team. Everything was top-notch, including the catamarans themselves, the friendly and professional personnel every step of the way, the incredible wildlife encounters both on the ground and in the water, and the knowledgeable, kind, and personable guides. Incredible!

Would Buy Again
5/5
Product Satisfaction
5/5

Company Response

Dear Caleb,


Thank you for sharing your wonderful experience with us! We're absolutely thrilled to hear that your journey, from the very beginning, was nothing short of exceptional.


Our sales and destination teams are dedicated to ensuring that your adventure starts on the right note, and we're delighted to know that they provided you with outstanding service. Your satisfaction is our top priority.


It's fantastic to hear that everything, from our top-notch catamarans to our friendly and professional staff, met your expectations. We take great pride in maintaining high standards of quality and service throughout every aspect of your trip.


Encountering incredible wildlife both on land and in the water is a truly special experience. Our guides are not only knowledgeable but also kind and personable, and they are passionate about sharing their expertise with our guests.


Your kind words are a testament to the hard work and dedication of our entire team, and we are grateful to have had the privilege of hosting you.


C
Claudia P.
09/21/2023

Everything was amazing, except for the jacuzzi - I had to insist on several occasions for the jacuzzi to be functional and the crew seemed very reluctant to comply, and even when they finally did it, they did not fill it up enough making the experience not completely enjoyable.
The food was great, the drinks were really well prepared as well - felt pampered :)

Would Buy Again
5/5
Product Satisfaction
4/5

Company Response

Dear Claudia,

Thank you for taking the time to share your feedback regarding your recent experience, and we're delighted to hear that you found many aspects of your trip enjoyable as we were ecstatic to have you onboard. It's important for us to know about areas that may need improvement, and your comments are valuable in this regard.

We're glad to hear that you had a positive experience with the food and drinks on board. Feeling pampered and well taken care of is a key aspect of any cruise, and it's wonderful to know that you had that experience.

However, we sincerely apologize for the inconvenience you experienced with the jacuzzi. Please know that this feedback will be shared with the crew and management to ensure that such issues are addressed promptly and thoroughly in the future.

Your input helps us to continually improve and provide the best possible experience for our guests!


K
Kelly
09/19/2023 , NC

Had an incredible time on the Ocean Spray with Golden Galapagos Cruises. Every details was taken care of, the crew were incredibly professional, our guide was amazing, and the experience was once in a lifetime. Would highly recommend this experience for those who want to see all the amazing wildlife of Galapagos in a luxury setting!

Would Buy Again
5/5
Product Satisfaction
5/5

Company Response

Dear Kelly,

Thank you for sharing your incredible experience with us aboard the Ocean Spray! 

We're delighted to have you onboard and to hear that every detail was taken care of, and our crew provided exceptional professionalism.

Your praise for the professionalism of the crew and the expertise of your guide is a testament to the high standards of Golden Galapagos Cruises. Having a knowledgeable guide is essential when exploring the unique and diverse ecosystems of the Galapagos Islands, and it sounds like your guide delivered an exceptional experience.

Describing the experience as "once in a lifetime" highlights the awe and wonder that the Galapagos Islands can inspire. Your recommendation for those who want to witness the incredible wildlife of the Galapagos Islands in a luxurious setting is valuable for future travelers seeking this type of adventure and we appreciate it very much.

Thank you for sharing your positive review. It will undoubtedly assist others in making a decision for the Galapagos Islands.


J
Jane
09/18/2023 , NY

Cruising the Galapagos proved to be an exciting adventure that highlights the incredible biodiversity with so many different species of fauna and flora unlike almost anywhere else in the world. In viewing the exotic, colorful specimens, it is amazing to discover such an array of natural habitats that are truly extraordinary, all of which can be seen by cruising the islands.on a luxury yacht.

Having the opportunity to observe marine life up close with an experienced naturalist and dedicated crew enhances the entire Galapagos experience. Cruising these islands provides a fascinating encounter with nature that is so different from any other on Earth..

Would Buy Again
5/5
Product Satisfaction
5/5

Company Response

Dear Jane,

Thank you for sharing your enthusiastic review of your Galapagos cruising experience! It sounds like you had an incredible time exploring this unique and biodiverse destination and we loved having you onboard. 

Your description of the Galapagos as a place with unmatched biodiversity in the world is spot-on. The archipelago is indeed a treasure trove of flora and fauna that has evolved in isolation, making it a must-visit for nature enthusiasts and wildlife lovers. 

The mention of cruising on our luxury yacht that added a touch of comfort and luxury to the adventure really shows why are cruises are so special. The Galapagos Islands are a remote and pristine environment, and having a dedicated crew and experienced naturalist guide on board ensures that visitors can fully appreciate and respect the fragile ecosystem.

Your appreciation for the up-close marine life encounters is another exciting aspect of our Galapagos exploration. Snorkeling and diving in the Galapagos allow visitors to witness the rich underwater world.

 Thank you for sharing your review!


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