focalpointhardware.com Reviews

About this Company

Focal Point Hardware has been a leader in luxury kitchen and bathroom home fixtures since 1987. Our showroom in Brooklyn, NY boasts over 100 of the finest brands and products. We are the exclusive carrier of top European manufacturers that are hard to find in the USA. Architects, designers, contractors and homeowners frequently come to find the best quality products for their projects here.  

FocalPointHardware.com offers a large selection of luxurious bathroom and kitchen fixtures from the top brands for your next remodeling project. 
You can find: 
• Faucets 
• Tubs 
• Sinks 
• Toilets 
• Showers 
• Vanities 
• Mirrors 
• Door Hardware 
• Lighting 
• Bathroom & Kitchen Accessories 
and much more...

Our showroom staff is ready to help you pick out the perfect products to enhance your home remodel. You can also visit our website which offers a large variety of products with some amazing discounts. We ship all over the United States and Canada! 

If you are looking for the best selection of high-end home decor and fixtures, we are the place. With brands like Dornbracht, Blanco, Brizo, Emtek, Fantini, Robern, MTI, THG Paris, Miroir Brot, Vitraform and more, you will find the perfect items to enhance your home and create a unique space for your house.

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1,346 Verified Customer Reviews

1,346 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.7

Overall Star
Rating

5 Shopper Approved - Review Star
1089
(80.9%)
4 Shopper Approved - Review Star
167
(12.4%)
3 Shopper Approved - Review Star
54
(4%)
2 Shopper Approved - Review Star
19
(1.4%)
1 Shopper Approved - Review Star
17
(1.3%)

Product Satisfaction
4.7
5 Shopper Approved - Review Star
319
4 Shopper Approved - Review Star
46
3 Shopper Approved - Review Star
10
2 Shopper Approved - Review Star
6
1 Shopper Approved - Review Star
12
Price Satisfaction
4.6
5 Shopper Approved - Review Star
283
4 Shopper Approved - Review Star
83
3 Shopper Approved - Review Star
17
2 Shopper Approved - Review Star
4
1 Shopper Approved - Review Star
6
Customer Service
4.3
5 Shopper Approved - Review Star
83
4 Shopper Approved - Review Star
13
3 Shopper Approved - Review Star
11
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
12
SHOW DETAILS

5-star reviews
1,000+

5-star reviews

9 years collecting reviews

About this Company

Focal Point Hardware has been a leader in luxury kitchen and bathroom home fixtures since 1987. Our showroom in Brooklyn, NY boasts over 100 of the finest brands and products. We are the exclusive carrier of top European manufacturers that are hard to find in the USA. Architects, designers, contractors and homeowners frequently come to find the best quality products for their projects here.  

FocalPointHardware.com offers a large selection of luxurious bathroom and kitchen fixtures from the top brands for your next remodeling project. 
You can find: 
• Faucets 
• Tubs 
• Sinks 
• Toilets 
• Showers 
• Vanities 
• Mirrors 
• Door Hardware 
• Lighting 
• Bathroom & Kitchen Accessories 
and much more...

Our showroom staff is ready to help you pick out the perfect products to enhance your home remodel. You can also visit our website which offers a large variety of products with some amazing discounts. We ship all over the United States and Canada! 

If you are looking for the best selection of high-end home decor and fixtures, we are the place. With brands like Dornbracht, Blanco, Brizo, Emtek, Fantini, Robern, MTI, THG Paris, Miroir Brot, Vitraform and more, you will find the perfect items to enhance your home and create a unique space for your house.

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P
Shopper Approved - Verified Customer Paul E.
1 day ago , Minnesota

I called first to mention that the Grohe product I purchased was not functioning properly. I was told that your customer service could contact Grohe directly with my concerns. I also emailed the same information to your customer service email account along with my order number. I have not heard back yet if anything can be done.

Product Satisfaction
1/5
Price
5/5
Customer Service
3/5

S
Shopper Approved - Verified Customer Steven M.
4 days ago

This was my 3rd attempt to order this sink. I purchased through 2 other vendors previously. One was damaged at carrier's facility. The second one the vendor canceled my order for some unknown reason. No problems with Focal point Hardware! Would order through them again. Highly recommend!

Product Satisfaction
5/5
Price
4/5

W
Shopper Approved - Verified Customer Wayne W.
1 week ago , FL

Items were shipped very quickly and pricing was great.

Product Satisfaction
5/5
Price
5/5

J
Shopper Approved - Verified Customer John A.
1 week ago , Maine

Good

Product Satisfaction
5/5
Price
5/5

D
Shopper Approved - Verified Customer Denise J.
1 week ago , CO

Website I show lots of detail and installation directions. Shipping only took about a week and a half to get. Very happy with our

Product Satisfaction
5/5
Price
5/5

D
Shopper Approved - Verified Customer Donna N.
1 week ago

Well, I only received one part of the order so far, as expected. But overall, working with Jonathan at Focalpoint has been great - he's very helpful, knowledgeable and kind. Prices are on the low end/lowest of anything I've seen on the internet. Highly recommend

Product Satisfaction
5/5
Price
5/5

R
Shopper Approved - Verified Customer Robin P.
2 weeks ago

Lauren @ Focal Point Hardware responded immediately to an email sent to inquire about the status of my order. Her response was straight-forward, direct, and professional. Soon thereafter, I received my order by mail.

Respectfully,
Mr. R. Pratap

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

J
Shopper Approved - Verified Customer Jeffrey D.
2 weeks ago , Illinois

They never delivered the product I
Ordered. When I attempted to contact them in regards to this they ignored me.

Product Satisfaction
1/5
Price
4/5
Customer Service
1/5

D
Shopper Approved - Verified Customer Donovan L.
2 weeks ago , WA

Quality products and timely customer service responses.

Product Satisfaction
5/5
Price
4/5
Customer Service
5/5

S
Shopper Approved - Verified Customer Sabine
2 weeks ago , FL

Very easy and straight-forward

Product Satisfaction
5/5
Price
5/5

J
Shopper Approved - Verified Customer Jeffrey T.
2 weeks ago , FLorida

Great experience

Product Satisfaction
5/5
Price
5/5

J
Shopper Approved - Verified Customer John D.
2 weeks ago , MI

Very professional site..took a very long time, over 50 days, from time ordered for brass faucets to arrive.

Product Satisfaction
5/5
Price
5/5
Customer Service
4/5

J
Shopper Approved - Verified Customer Judith F.
2 weeks ago

Focalpointhardware.com provides excellent customer service. The soap dispenser I purchased, that came directly from the manufacturer, did not come with the soap bottle that was to be included. Focalpointhardware.com contacted the manufacturer which sent me the soap bottle.

Product Satisfaction
1/5
Price
5/5
Customer Service
5/5

G
Shopper Approved - Verified Customer Gerald M.
3 weeks ago

great selection, great prices


S
Shopper Approved - Verified Customer Stephanie L.
3 weeks ago

Friendly chat agent was able to help me with my order


S
Shopper Approved - Verified Customer Sane J.
3 weeks ago , New York

I got my item but it took quite a while.

Product Satisfaction
5/5
Price
4/5

D
Shopper Approved - Verified Customer Diane S.
3 weeks ago

Found what I was looking for right away..

Product Satisfaction
5/5
Price
5/5

J
Shopper Approved - Verified Customer John S.
3 weeks ago

Procedure was very clear and easy to follow


S
Shopper Approved - Verified Customer Stephen E.
3 weeks ago , SC

It was quick and easy and the item arrived in a speedy manner! Excellent service. Web site was easy to navigate.

Product Satisfaction
5/5
Price
4/5

S
Shopper Approved - Verified Customer Sharon P.
3 weeks ago

Found what I needed and was able to place order with ease.


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