empiretoday.com Reviews

4 Stars

4.4 Overall Rating

Based on 1,745

Recommend this Company

4 Stars Average

Customer Service

3 Stars Average

Featured empiretoday.com Reviews

Smith | MI, United States | Submitted 28 Feb 2017

“We had both carpet and hardwood installed. From our salesperson to the crew to the customer service department ... all top-notch. Three bedrooms were carpeted and the hardwood in the hallway. Next day service is amazing. Carpet was installed with no problems. Hardwood flooring had a couple issues that were noted after the crew left, but after a call to customer service, the repairs were made the following day. Hardworking crews and treated us and our home with respect. ”

Recommend this Company 5 5.0
Customer Service 5 5.0
Smith has reviewed 1 product from empiretoday.com
Newport Solid Hardwood
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“The finished product was great, but I had to call for a second visit to fix couple things. But Customer Service was outstanding. The crew came back out and fixed the two areas that needed attention.”


Anonymous Customer | Submitted 28 Feb 2017

“Two hours after our floor was installed we noticed a bulge that looked like something was under the laminate. A phone call brought the installers back within a week and they discovered a quarter inch white bead trapped under there. They easily removed the necessary boards, removed the culprit bead, and replaced the damaged board to perfection. Now that was service!”

Recommend this Company 5 5.0
Customer Service 5 5.0
Angelia | GA, United States | Submitted 28 Feb 2017

“I would recommend Empire to anyone. The shopping experience was excellent from the salesperson to the installers. I received nothing but kindness and professionalism from the time the first person entered my home until the last person left. Most of all, my floors look fantastic!”

Recommend this Company 5 5.0
Tee | VA, United States | Submitted 28 Feb 2017

“The installers were the most professional that I've experienced. ”

Recommend this Company 5 5.0
Baron | NC, United States | Submitted 28 Feb 2017

“The salesman who came out to the house was courteous and professional. The scheduling of delivery and installation was adhered to. The installation team was extremely hardworking and professional and did a superlative job. There were NO glitches in the entire transaction and installation process.”

Recommend this Company 5 5.0
Customer Service 4 4.0
Baron has reviewed 1 product from empiretoday.com
French Toast Berber Carpet
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Good Looking Berber Carpet

“I like Berber carpets and thought this one looked particularly nice. It fit the decor of our home. Now only time will tell how well it remains looking good.”


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