“Not being super technical we went direct for our SSL. The experience and support was a little less that what we would expect. When the time for renewal came up we went back to our SSL EV supplier and experienced a bit of the same. Seemed like every agent we talked with wanted us to renew so they were paid a commission. I'm not sure that is how it works but it seems like it.
So, it is almost impossible to solve a problem AND save money however with SSL Shop it's actually possible. We saved money and in turn bettered our customer support.
So I guess SSL Shop is shaking it up. Our EV SSL Cert was less than 1/2 the renewal price as the publisher for the same product and provide fast, courteous, expert assistance.
Unless something blows up in the next couple days I would say save the money, better your support, and purchase from SSL Shop.