2,449Customer RatingsRatings from
Submitted 24 Jul 2017
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“Tried to use a coupon for $12 off the order but it didn't do anything? Tried to go back and try again but no luck. Also saw coupons based on weight but couldn't locate weight on the item I was purchasing. Oh, well.”
“Better handling of PayPal than most sites (they usually make you enter your address before going to PayPal, which returns your address). BUt making me stop to put in the phone number ... make that a little more obvious.”
Hello! Each patina design appears with the name of that particular pattern underneath it as a title/description. If you purchase the patina copper sampler pack that includes one of each of all of the patterns available, the name of the design will also appear on the back of the sample, so you will not have to refer back to website to identify it, you will have that information right in front of you. If you decide to purchase only one or two samples, you can refer to the original photos with the design name, and then select those that you want to purchase from the pull down menu. I apologize for any confusion!
Mark M has reviewed
Thank you for your message and your order. We are sorry you were unhappy with the shipping charges. We did want to mention that we are very competitive in our pricing as we don't pad the cost of the material in order to cover shipping, we just separate the actual cost of the material from the shipping and charge our customers only what we must pay in actual costs for the shipping. We do hope that you will find the overall experience with Basic Copper to be a positive one!
“There was a prompt response from the sales team as so as they received the order.
However, we were surprised that there was a handling fee of CAN$ 22.67 to be paid upon delivery. This even pushed the delivery date further away from Friday to Monday because initially there was no one at home to pay up. ”
“Your shipping on small items is expensive. Last time I ordered it came in a box twenty times the size it needed to be-would order more product-can't afford the shipping. However only game in town that I can find.”
“If checking out using PayPal, one should not need to input all of their shipping, billing and contact information. Those things will be provided once linked to their PayPal account. This would make a more enjoyable shopping experience.”