bakesonline.com Reviews

5 Stars

4.8 Overall Rating

Based on 4,949
5 Star Reviews 4 Star Reviews 3 Star Reviews 2 Star Reviews 1 Star Reviews
Brandon E | CA, United States | Submitted 24 May 2017
Verified Customer

Everything was good

Recommend this Company 5 5.0
Would Buy Again 5 5.0
Price 5 5.0
Product Satisfaction 5 5.0
Delivery Time 5 5.0
Charlie L | TX, United States | Submitted 6 Jul 2016
Verified Customer

Was told MalibuCrew members get a discount with Bakes but was not able to enter this info anywhere. Called the store and was told to order online. Ordered on Tuesday at 1:30 PM and paid for 2 day shipping to have the item to install over the weekend. Got an email Wednesday night saying it would arrive Monday. Contacted Bake's and was told it ships from manufacturer that is why it did not go out that day. I sent another email asking for it to be held at UPS main station so I could pick it up Saturday and was told my info was sent to the person in-charge but nothing else was done. It arrived at my house Monday. Did not offer to refund my money for 2nd day shipping.

Recommend this Company 1 1.0
Would Buy Again 1 1.0
Price 3 3.0
Product Satisfaction 4 4.0
Delivery Time 1 1.0
bakesonline.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

Response from bakesonline.com:

Carlos,

Bakes had a meeting this morning and I brought up this review. We never receive 1 star reviews so believe me I was shocked and disappointed that you felt that way. I felt like we owe you explanation.

Only paid crew members have access to a coupon code for any regular priced item. It can be accessed in the paid crew member section. On the crew website there are directions but you enter the coupon code in the "coupon code" field located in the shopping cart.

On the shipping page we have our cutoff time for shipping posted: http://www.bakesonline.com/ShipReturn.aspx I realize that maybe it was not clear enough. How could we make it more transparent as a consumer what our shipment cutoff time is? Open for any suggestions what you think would have helped your situation more.

That cluster gauge is a normally stocked item but Bakes sold out the two we had in inventory the night before so we had to drop ship yours direct from Malibu to you. We actually placed the order with Malibu just a few hours after you placed your order but we missed their shipment cut off time because it was too late in the day.

Andrew forwarded me the email chain with the UPS tracking number: 1Z7837790257777764 that you were requesting to to be sent to a hub. There are notes that we made the request but the package was in Kentucky on Saturday and did not arrive to Austin Texas until Monday the 27th (same day it was delivered)

Bakes is a stand up business, owned and operated by boaters so we care a lot about customers and how we would want to be treated so we could enjoy time out out on the boat.

Looking over this order, I cannot see where Bakes went wrong. We are getting 100's of orders a day and i am very proud of our team and what we are accomplishing this busy time of the year.

Can you let em know how we can help make you feel better about this order?

Paul Gregoire
Bakes Marine
President
paul@bakesmarine.com
425-392-7599

Robert W | Submitted 19 Apr 2014
Verified Customer

I should not have to pay12 for ground shipping of a tiny water pump impeller.

Recommend this Company 1 1.0
Would Buy Again 1 1.0
bakesonline.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

Response from bakesonline.com:

Thank you for your input and we do agree that $12 is a lot of ship such a small item. Unfortunately the lesser expensive freight options (USPS) have proven to be unreliable and slow creating even larger dis-service for our customers. We have decided to stick with UPS exclusive because they are reliable and provide a much better level of service for our customers. Unfortunately the price to ship a small impeller or a box that is 12x12x12 weighing up to 30 lbs. actually costs the same amount to ship. Another option is Bakes offers free freight on all orders over $99 so if you can bundle it with other items you need we will pick up the tab on shipping.
Sincerely,
The BakesOnline Team

Average of 3350 reviews without comments.
Verified Customer
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