04 Mar 2015
The pulls are of high quality . The first ones I ordered were out of stock but your customer service department called me twice to offer a refund or the opportunity to switch to a solid brass set that may be a close match or I could leave the order on back order. I opted for the more expensive option and upgraded to the solid brass pulls. It was after I chose that option that I was told the shipping would be free on this order due to the inconvenience. The person that handled my order was very polite and helpful. That is why We will be returning customers as we replace all of our window pulls and locks over the next few months as we complete our painting.