Highlinesleep.com Reviews

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27 Verified Customer Reviews

27 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.9

Overall Star
Rating

5 Shopper Approved - Review Star
25
(92.6%)
4 Shopper Approved - Review Star
1
(3.7%)
3 Shopper Approved - Review Star
1
(3.7%)
2 Shopper Approved - Review Star
0
(0%)
1 Shopper Approved - Review Star
0
(0%)

Product Satisfaction
5.0
5 Shopper Approved - Review Star
27
4 Shopper Approved - Review Star
0
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Price Satisfaction
5.0
5 Shopper Approved - Review Star
26
4 Shopper Approved - Review Star
1
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Customer Service
4.8
5 Shopper Approved - Review Star
15
4 Shopper Approved - Review Star
1
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
SHOW DETAILS

5-star reviews
25

5-star reviews

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R
R. R.
01/12/2024 , FL

We recently purchased the Prodigy LBR adjustable base from HighLine Sleep of Atlantic City, NJ. We are thrilled, both with the base we purchased and most especially with the extraordinary service by the proprietors of the store. They are exceptional in every way. Their cost and service is unmatched. The price and quality of the offering could not be beat anywhere at a store or on the web. We cannot recommend HighLine Sleep highly enough and are most pleased to offer this review. If my review seems over the top it's not, if anything it is understated.

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

B
Bill G.
12/29/2022 , NY

Everything went smoothly with the delivery and, more importantly, my 102 year old mother-in-law loved the Insignia mattress and adjustable bed combination! I truly appreciate Deanna's efforts in coordinating the entire process in such a timely and caring manner! My family and I are truly indebted to you! This is our second experience with HighLine Sleep and I am more than happy to leave another glowing review.

Product Satisfaction
5/5
Price
5/5

A
Anonymous Customer
09/06/2022

I called yesterday and placed an order over the phone with Michael. He is such a thoughtful and patient person. He answered all my questions and texted me videos to help me decide. I haven't received the adjustable bed yet, I will update my review when I receive it

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

J
Joe P.
07/27/2022 , AL

I spoke with Michael and I must say, I'm extremely impressed. He was very professional and went out of his way to answer all of my questions. This man definitely has some patience!!! He also made me feel comfortable enough that I purchased from you without checking other companies. I own three businesses and know better than most, you are only as good as your employees. Michael is "top notch"! Well done, my man!

Product Satisfaction
5/5
Price
4/5
Customer Service
5/5

A
Alan F.
05/31/2022 , FL

I am a satisfied customer. I conducted my research before purchasing my adjustable bed and am glad I purchased from Highline Sleep. They delivered on PRICE, SERVICE, QUALITY, AND GUARANTEE! I was happy to discover Highline Sleep is a family-owned business. My Salesperson, Michael, is a third-generation family member. He answered all of my questions, and in fact, cautioned me that my mattress may be a bit firmer than what I may be accustomed to.. Michael, thank you for down-playing your company's 13th Anniversary Mattress!! From night one, it has been the best, most comfortable, most cooling mattress I have ever slept on.... and I'm 57 years old...! My delivery was promised within 3 to 4 weeks depending upon the route of the truck... I had my bed delivered within 4 days! The delivery crew expertly installed our bed (split king) perfectly within our existing king bed frame. They were cleanly in and out within 30 minutes! The quality of my mattresses and my Leggett & Platt Prodigy LBR+ frame is second to none.... My quality bed cost me $ 5,000 less than the leading mattress retailers I visited - delivered - installed - taxes included - and with a 10 year Guarantee! I can even control my bed with my iPhone! Thank you Highline sleep for your modest approach, making good on your promises, and for a restful night's sleep....
Alan F. Plantation, Florida

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

R
R &.
10/17/2021 , NC

I had done a pretty thorough investigation of the different brands and their features and found the Highlinesleep to satisfy everything I was looking for. We ordered a Prodigy LBR+ split king bed on Thursday and was called the next day for delivery which we arranged for on Saturday. Mario and his assistant were right on time and handled everything quickly and efficiently. We noticed the comfort of the bed the very first night and found the programming easy. The only cons I can think of are the battery backup and the USB ports are basically useless. I'm much less interested in whether I can put the bed flat if the electricity goes out, I want to know I can put the bed in the sleeping position as I am unable to sleep flat without coughing. If the electricity goes out, I want to just put the beds in the sleeping position and leave them there until the electricity comes back on. The power provided by the two 9 v batteries is insufficient and almost impossible to connect. I would think many elderly customers would be unable to turn the bed up on it's side and back down or to crawl under the bed to connect the battery pack which only works one time. I already had an auto booster pac and an inverter with two outlets that would power the bed several times and can be recharged when the electricity comes back on. I had to call to find out where the USB ports were. To use them, you have to get out of bed and put the head of the bed all the way up, not really in a place that makes them of any use. I would think putting them on the outside of the frame or better still within the frame so they were flush with the outside would be better placement. Other than those two items, we find the beds quite satisfactory and would recommend them to anyone who needs an adjustable bed for comfort or medical reasons. The lumbar support feature is especially helpful for relieving our lower back pain. We haven't tried the massage feature yet, but I imagine that too would help relieve some tension that causes discomfort. I was worried about the MicroMesh strips holding the mattresses in place because the mattresses on our existing adjustable beds moved all over the place, but it really does hold well, so we are pleased with that feature. The other really useful feature is the wallhugging one as our previous beds didn't have it and we had to reposition the side tables every night and every morning. One of the things I looked into before going with this particular company was their BBB rating, compared to that of other companies selling adjustable beds. Highlinesleep has an A+ rating and no customer complaints, compared to much lower ratings and unresolved customer complaints of several of the other companies that sell adjustable beds with similar features. Anytime I've called to ask a question, they've been helpful and professional.

Product Satisfaction
5/5
Price
5/5

I
Ilana
10/11/2021 , NY

The service I received was amazing. The prices were great. I would highly recommend Highlinesleep to anyone looking to purchase a new bed!

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

G
GRANDPA
11/20/2020 , PA

very courteous and helpful; easy phone contact and efficient service; competitive pricing

Product Satisfaction
5/5
Price
5/5

W
Well R.
12/07/2018 , VA

I recently purchased the Leggett & Platt Prodigy 2 CE adjustable split-king with Affluence latex mattresses from Highline Sleep and highly recommend you do, too!
After extensive web-research, came across Highline. Called and Spoke with Michael. He readily answered all my questions and called me back with a great price for a product I wish I bought 20 years ago! We went with a split king adjustable bed and latex mattresses.
Due to traffic and road closures associated with President Bush's memorial service, the delivery team showed up behind schedule, but both Michael and the crew kept in touch with me to provide an updated time.
The delivery team was first-rate, friendly, and obviously experienced. They had the bed off the truck, set up and ready to go in 17 minutes! Explained the operation, had us check the height, position and operation of the beds. Gathered up and took all the packing materials and debris with them, as well.
My wife and I could not be happier with the quality, the value, and the entire experience. My wife has had a few recent surgeries, and the comfort of this bed over the last few days has already made an incredible difference in her sleep quality. Mine, too, and I like to sleep on my side. You can't go wrong buying from Highline Sleep!

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

T
Thomas R.
02/09/2018 , FL

No problems except for delivery. I should not have to wait 21 days after my credit has been charged to get my bed (paid for 15 Jan rcvd bed 8 Feb). The very, very good was the white glove service. The two gentleman who delivered and set up the bed were the best thing that has happened to me in a long time. Personable, polite, thorough, timely there just aren't adjectives to describe these gentlemen. I would recommend them to anyone in a heart beat.

Product Satisfaction
5/5
Price
5/5
Customer Service
3/5

K
Kurt N.
01/31/2018 , GA

Michael was excellent to work with. He's very helpful answering all my questions. It's was a very easy decision to go with Highline and I would highly recommend them if you are looking a bed or adjustable base.

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

D
Doug
09/30/2017 , NY

Great experience. The guidance Michael provided before my purchase was helpful and the overall buying experience was outstanding. Highly recommended.

Product Satisfaction
5/5
Price
5/5

P
Pauline
07/06/2017 , MD

I am happy with the overall customer service I received. I also appreciated the late hours of business. I do my homework for big ticket purchases. I got a great price for the adjustable bed, furniture set up, extended warranty and box spring and mattress take away. The extended warranty is a major plus because the manufacturer's 10-yr warranty is not the greatest. Highlinesleep lived up to their good rating at the Better Business Bureau. You cannot be to careful when making purchases online. I will recommend them to friends and family.

Product Satisfaction
5/5
Price
5/5
Customer Service
4/5

C
Csback
05/28/2017 , FL

Smooth, professional transaction. Quality goods.

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

N
Nick
03/06/2017 , CA

My experience with Highline was great. Customer service was friendly and helpful, and the two mattresses (twin XLs) both were extremely comfortable and satisfactory. I would definitely recommend them to anyone in search of a new mattress.

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

D
Dana &.
12/02/2016 , VA

This was hands down a "wow" experience. Exceptional service, quality products backed by solid warranties, and very fair pricing all in one place is a rarity today but we found all of that and people who care about their customers here at Highline. Michael is the most straight forward, helpful, accessible sales person I've come across in a very long time. Anyone considering a major purchase of bedding or furnishings should feel completely comfortable making an online purchase here. These folks absolutely are true to their word.

Thank you for making our online purchase of the Leggett and Platt P 132 adjustable base a complete pleasure. Your delivery team was proactively communicative, punctual, and wonderfully polite and friendly. We will be back AND refer our friends.

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

R
Rich N.
08/24/2016 , FL

My experience with Highlinesleep.com was excellent and I would highly recommend them. I was looking for an adjustable bed frame and at first I was reluctant to purchase one online due to the price and size of the product. After speaking with Michael, their Sales Representative, several times, I felt comfortable in making a purchase. He was very informative, courteous and responsive. Price was the lowest of several suppliers and shipping was prompt.


Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

C
Charlie
04/29/2016 , TX

I did a lot of on line shopping before buying from Highlinesleep.com. I read scare tactic warnings from another online vendor that they were the only authorized Legget & Platt dealer and all other vendors were buying old models at steep volume discounts, hence the low price. I called Legget & Platt to inquire if Highlinesleep/Atantlic beds were an authorized Legget & Platt dealer and there was an adamant yes to Atantlic beds, so I placed my order. I have dealt with Michael the entire time, including ordering headboard mounting hardware and the extended warranty. I ordered the Scape split king and everything was delivered directly from the factory, having been manufactured the week before. There was literally no assembly, other than connecting the 2 split frames together, attaching the head board to the frame rails, and plugging in the 2 beds. I would highly recommend buying from Highlinesleep.com. Michael made it a very economical and pleasant experience!

Product Satisfaction
5/5
Price
5/5

G
Gene
03/31/2016 , TX

My experience with HighlineSleep.com was excellent! The online mattress/base shopping world is a nightmare of information bombardment. HighlineSleep made everything so simple! Same excellent products at the very best price I found anywhere online or brick & mortar! Customer service is a shining star and they live up to what they say. Buy here for customer satisfaction in every way!

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

S
Scott
03/23/2016 , TX

They were very fast and professional. I had some special requirements around the time of delivery and they were able to get it to me on just the right day. Thanks, and I would highly recommend them.

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

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