HandSanitizerStore.com Reviews

5 Stars

4.8 Overall Rating

Based on 235
5 Star Reviews 4 Star Reviews 3 Star Reviews 2 Star Reviews 1 Star Reviews
Robin D | TN, United States | Submitted 26 Jun 2015
Verified Customer

I was promised that I would receive the item on Tuesday, June 16th due to my leaving for the convention on Wednesday. The product did not arrive until Wednesday afternoon, after the convention had started in another state, so the product was of no use to me. I sent an e-mail to the customer service rep that had assisted me, but did not get a response on why it was not received on time. Now I have all these sanitizers and nothing to do with them. My conventions are over for the year. Not pleased at all, felt mislead by being promised a specific delivery date, and not having any give-aways for the convention.

Recommend this Company 1 1.0
Would Buy Again 1 1.0
Price 2 2.0
Product Satisfaction 2 2.0
Delivery Time 1 1.0
Customer Service 1 1.0

Response from HandSanitizerStore.com:

We do our best to insure that our customer orders are shipped on time to meet in hand dates. The factory that supplied this order got behind in their production and we were not informed that the order shipped out late. Our policy is that if the order does not arrive in time and the customer has no need for it then we will issue a full credit. We apologize if there were any communication issues here internally with this customer and understand the frustration that she had when her order was not received for her event.

Average of 8 reviews without comments.
Verified Customer
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