FriendlyTree.com Reviews

5 Stars

4.8 Overall Rating

Based on 267
5 Star Reviews 4 Star Reviews 3 Star Reviews 2 Star Reviews 1 Star Reviews
Mike R | NJ, United States | Submitted 12 Jun 2017

I'm not as happy with the level of detail in regards to pruning trees as I was in past. There were dead branches left hanging in trees and the cleanup wasn't great either.

Product Satisfaction 3 3.0
Would Recommend 3 3.0
Arnaldo A | NJ, United States | Submitted 15 Dec 2016

Yes, I would like some mulch

Product Satisfaction 4 4.0
Customer Service 4 4.0
Would Recommend 4 4.0
Scott | NJ, United States | Submitted 26 Oct 2016

Customer service was not so good. I called the day before and was told the guys will be there around 8:30 for an 8-10 arrival. I called at 9,10,11 and it wasn't until 11:30 when I was told they went to another job and will be there around 12:30-1:15. When the crew arrived they didn't no anything about the job and was reviewing the paperwork for the first time. They said this job is too big for 1/2 a day and I told them I am only available to be home that day and took they day off for a 8:30 arrival.

The crew was good, but since they were rushing they threw logs around the property to clean up old wood piles.

The actually tree cutting was great. The crew was professional and safe when cutting down the trees. I do plan on using them again and will just expect them to not be on time or call saying the new arrival will be.

Product Satisfaction 4 4.0
Customer Service 1 1.0
Would Recommend 3 3.0
Tree C | NJ, United States | Submitted 18 Oct 2016

The workers who came to my house were professional and did a good job. There were two mixups on Friendly's part that turned a 1-day job into a 3-day job with their equipment in my backyard during that time. I was not satisfied with the response I got from the owner who said "there were a few mixups over the course of the day because they moved the office." Even though he was polite, he did not make any amends to compensate for their mistake and my inconvenience. This was my 2nd time using them and I was disappointed with the subpar customer service.

Product Satisfaction 4 4.0
Customer Service 2 2.0
Would Recommend 2 2.0
R Stevens | Submitted 16 Aug 2016

The service was very good once they showed up !
Workers were knowledgable and very professional.
But...One full & 1/2 day late. No apologizes or explanations.
This is not acceptable

Product Satisfaction 4 4.0
Would Recommend 4 4.0
Average of 49 reviews without comments.
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