5 Stars

4.8 Overall Rating

Based on 267
5 Star Reviews 4 Star Reviews 3 Star Reviews 2 Star Reviews 1 Star Reviews
Holly H | Submitted 17 Sep 2016

Had contract to trim two trees and remove saplings. John did not appear for job because of death in family so two young men did the job. They did not clear the saplings as agreed and I told John this. The plan was to do this on the next job. I paid the worker on the spot and also gave him 50 cents in coin that I had forgotten to include on the check. A month later I received a call from someone named Tony calling from NJ Mulch that my bill was past due. I explained that I had paid on the spot and he said that I did not. I explained that part of the job was not done and he said it was not. He suggested a payment plan and inferred that I was crazy. Since this phone call I have been continually e-mailed that they still cannot find the check and asking for the check number and date. I have provided it but still have no receipt other than my cancelled check cashed on August 15. John called the other night to apologize for the problem but is still e-mailing me for the check number. Their collections practices are actually illegal.

Product Satisfaction 1 1.0
Customer Service 1 1.0
Would Recommend 1 1.0
Average of 49 reviews without comments.
Verified Customer
© 2017 All rights reserved.
To learn more about Shopper Approved, Click Here
This Shopper Approved Customer Rating and Review Certificate was generated using independent survey information gathered by Shopper Approved, LLC © 2017